About the role

As the General Manager of the Village Green, you will be responsible for overseeing the daily operations of the Hotel located in Grafton, NSW. This is a full-time position that will see you leading a talented team to deliver exceptional customer service and drive the financial performance of the hotel.

What you'll be doing

• Manage all aspects of hotel operations, including a high volume drive through bottle shop, food and beverage service, gaming room and a solid live entertainment offering
• Develop and implement business strategies to improve profitability and guest satisfaction
• Oversee the hotel's financial performance, including budgeting and cost control
• Ensure compliance with all relevant industry regulations and venue policies
• Lead, manage, and develop a high-performing team of hospitality professionals
• Foster a positive and guest-centric culture within the venue
• Represent the hotel at industry events and maintain relationships with key stakeholders

What we're looking for

• Significant experience (3+ years) in a general manager or senior hospitality management role
• A proven track record of driving operational excellence and financial performance in the hospitality industry
• Excellent leadership and people management skills, with the ability to inspire and develop
• Strong commercial acumen and strategic thinking capabilities
• Exceptional customer service orientation and problem-solving skills
• Thorough understanding of hospitality industry regulations and best practices

What we offer

• Competitive salary
• Opportunities for career development and progression within the North Coast Hotel Group
• A supportive and collaborative work environment

About us

The North Coast Hotel Group is a leading hospitality company that operates a portfolio of dynamic hotels across Coffs Coast and the surrounds. With a focus on exceptional customer service and outstanding food and beverage, we are committed to creating memorable experiences for our guests and providing a rewarding work environment for our employees.

Apply now to join our team as the General Manager of our hotel in Grafton, NSW. All applications will be strictly confidential. Email applications can be sent to Felicity@nchg.com.au and require 2 references.