About the role

Total Restorations Group is seeking an experienced Restoration Administration professional to join our team in Ormeau, Queensland on a casual basis. In this pivotal role, you will be responsible for providing comprehensive administrative support to our Restoration division, ensuring efficient and effective operations.

What you'll be doing

• Oversee, maintain, and update detailed project schedules, ensuring alignment with project timelines, and deadlines.
• Act as a point of contact for scheduling inquiries, ensuring clear communication with internal teams, contractors, and clients.
• Monitor project progress and adjust schedules as needed to address delays, unforeseen issues, or changes in project scope.
• Maintaining accurate records of all restoration work, and providing detailed reports
• Assisting with inventory management and ordering of supplies
• Quickly address and resolve any issues or delays that may arise during the restoration process, using creative and effective solutions.
• Providing excellent customer service to clients throughout the restoration process
• Ensure high levels of customer satisfaction by addressing client concerns and making sure the restoration process runs smoothly.
• Collaborating with the wider Restoration team to ensure seamless project delivery
• When applicable, assist with travel arrangements by scheduling transportation, accommodations, and related activities
• Undertaking general administrative duties as required

What we're looking for

• Proven experience in an administrative role, ideally within the restoration or construction industry
• Strong organisational and time management skills with the ability to prioritise tasks effectively, and to effectively manage competing deadlines
• Excellent communication and customer service skills
• A calm and concise phone manner will be required as Insureds are often experiencing distress at the time of first contact.
• Proficiency in using common office software such as Microsoft Office
• A keen eye for detail and the ability to maintain accurate records
• Flexibility to adapt to changing priorities and a willingness to take on ad-hoc tasks

What we offer
At Total Restorations Group, we are committed to providing a supportive and rewarding work environment. As a member of our team, you will have access to a range of benefits including:

• Competitive casual hourly rate with full time hours available.
• Ongoing training and development opportunities
• Flexible work arrangements to support work-life balance
• A casual and inclusive company culture

About us
Total Restorations Group is a leading provider of high-quality restoration services in Queensland. With over 20 years of industry experience, we pride ourselves on delivering exceptional results and exceeding our clients' expectations. Join our team and be a part of our continued success.

Apply now to become our next Restoration Administration professional.