About the role

We are seeking an enthusiastic IT Engineer to join our dynamic team at Adventus Australia PTY LTD. In this full-time, hybrid role, you will be responsible for providing expert technical support and troubleshooting to our clients across Sydney As an integral part of our IT support function, you will play a crucial role in ensuring the smooth operation of our clients' technological infrastructure.

What you'll be doing

• Providing timely and efficient technical support to end-users, addressing a variety of hardware and software issues
• Diagnosing and resolving complex IT problems, utilising your strong problem-solving skills
• Implementing and maintaining IT systems, networks, and infrastructure to support business operations
• Collaborating with cross-functional teams to ensure seamless integration and alignment of IT solutions
• Documenting processes and procedures to maintain accurate records and knowledge base
• Staying up-to-date with the latest industry trends and technologies to recommend improvements and enhancements

What we're looking for

• Relevant tertiary qualification in Information Technology or a related field
• Minimum 2-3 years of experience in an IT support or engineering role, preferably within the Help Desk & IT Support industry
• Strong technical skills and hands-on experience with hardware, software, and networking troubleshooting
• Excellent customer service orientation and the ability to communicate effectively with both technical and non-technical stakeholders
• Proven problem-solving skills and the ability to work independently or as part of a team
• Familiarity with IT service management processes and best practices
• Passion for staying up-to-date with the latest technology trends and innovations

What we offer

At Adventus Australia PTY LTD, we are committed to providing our employees with a supportive and collaborative work environment. Some of the key benefits you can expect include:

• Competitive remuneration
• Opportunities for career development and ongoing training
• Flexible work arrangements, including a hybrid work model

About us

Adventus Australia PTY LTD is a leading provider of innovative IT solutions and services. With a steadfast focus on customer satisfaction, we have established a strong reputation for delivering cutting-edge technology and exceptional support to businesses across APAC. Our talented team of professionals is driven by a shared passion for excellence, and we are committed to fostering a inclusive and collaborative work culture.

If you are an experienced IT Engineer who thrives in a dynamic, customer-centric environment, we encourage you to apply now and join our team at Adventus Australia.