Assistant Venue Managers | Gaming Supervisors | Duty Managers

Frontline Hospitality Melbourne East
Oakleigh, VIC
A$75,000-$85,000 p/a + Super
Hospitality & Tourism → Management
Full-time
On-site

Posted 29 days ago


ASSISTANT VENUE MANAGERS

Gaming Supervisors

Duty Managers

OAKLEIGH + CHELSEA + CROYDON

$75-80K + Super

CAREER PROGRESSION | GREAT WORKPLACE | FREE PARKING

Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venues. Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service. This is a growing business with amazing opportunities to lead a team and enhance the customer experience.

Responsibilities

  • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide exceptional support to the leadership team.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.
  • Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG Modules )
  • Amazing food and drinks knowledge.
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
  • Prior experience in the hospitality industry or a similar role is a plus.

Company Benefits

  • Opportunity to work with a well-known, family owned business
  • Career progression across multiple venues in Victoria
  • Free on site parking
  • Free staff meals on shift
  • Community and family focused culture

Want to know more? Up for the challenge?

Apply Now!

Job Reference: 202883

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Amanda Dark on [email protected] quoting the reference number above, or check out our website for other available positions.

www.frontlinehospitality.com.au


About Frontline Hospitality Melbourne East

Warrandyte, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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