Your new company

NAB is currently experiencing rapid growth and are now looking for enthusiastic Client Servicing Advisors for nabtrade.
Join the dynamic team at nabtrade, NAB's online investing platform that offers access to over 10,000 securities across shares, bonds, and managed funds. With one account, customers can invest directly in a range of products, including domestic and international shares, exchange-traded funds, and bonds. At nabtrade, customer obsession and ownership are at the heart of everything we do.

Your new role

As an Advisor in Client Services for NABtrade, you will be responsible for providing exceptional service to clients and answering questions in relation to shares trading and nabtrade online platform.

• Taking inbound calls (average 40 inbound per day) and some outbound calls to trading clients, stockbrokers, individual clients, private wealth, retail or businesses.
  

• Content of calls include effective resolution of customers' NABtrade account queries, technical website queries and market-related queries; including, but not limited to, product and service-related enquiries across NABtrade products, NABtrade website navigation, password reset, and placing trade orders on clients' accounts. Please note there is NO financial advise involved.
  
• Provide information to the processing team from the client and to the client regarding action forms, transfers, requests etc.
  
• First time resolution of complaints and escalation of unresolved issues to a Team Leader.
  
• Providing clients with quality calls according to NAB trade's call quality framework.
  
  
  This is a 6 month temporary assignment at Level 10, 2 Carrington Street, Sydney with a high possibility of extension or permanency. The pay rate is $35.86 per hour plus super. With work of 37.5 hours per week Monday - Friday between the hours of 8:00 AM - 6 PM. This role is starting on the 7th of April 25.
  

What you'll need to succeed

• Previous call centre and customer service experience are essential
  

• Strong problem-solving skill
  
• Curious to learn about the stock market
  
• Clear and professional communication style
  
• Solid commitment to stay in NAB long-term
  
• Valid working rights in Australia
  

What you'll get in return

• Excellent career progression opportunities.
  

• Sydney CBD office - one minute away from public transport.
  
• Flexible hybrid working arrangements after you are fully proficient in the role.
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.