About Multicultural Australia

Multicultural Australia is a leading not-for-profit organization committed to building inclusive and welcoming communities for refugees, asylum seekers, and migrants. Our Humanitarian Settlement Program (HSP) supports newly arrived individuals and families to achieve social and economic well-being in their new communities.

We are passionate about creating positive environments where everyone can connect, belong, and thrive.

The Role

As an Administration Assistant, you will play a crucial role in supporting the HSP Case Management Team by providing efficient administrative and operational support. You will help ensure the smooth delivery of settlement services by managing communication channels, scheduling appointments, and maintaining accurate records.

This is a full-time, fixed-term role based in Brisbane and Logan.

What You’ll Be Doing:

• Provide confidential administrative support to the HSP Case Management Team.
• Manage data systems and data entry, maintaining accurate records.
• Assist with client referrals, appointment bookings, and service coordination.
• Build positive relationships within client services teams to ensure high-quality service delivery.
• Support the organisation of meetings, workshops, and community activities.
• Assist exit support workers with administrative tasks related to graduating clients from the HSP program.
• Contribute to risk management initiatives, identifying and mitigating risks to organisational objectives.

Qualifications and Skills required:

• Experience in administrative support, ideally in a fast-paced, diverse environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication skills with the ability to build team and client relationships.
• Ability to manage competing priorities and maintain attention to detail.
• QLD Driver’s Licence, Blue Card, and National Police Clearance required.
• Strong leadership skills, with experience mentoring and managing teams in a dynamic environment.
• Excellent stakeholder engagement and negotiation skills to build long-term partnerships.

Additional Desirable Skills:

• Experience in the not-for-profit sector, process improvement and program management.
• Passion for multicultural advocacy and strong commitment to refugee support initiatives.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Najmah Bahir, HSP Team Leader - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.