About Multicultural Australia

Multicultural Australia is a leading not-for-profit organization dedicated to providing essential support to people seeking asylum and refugees. Through our Asylum Seeker and Refugee Assistance (ASRA) Program, we collaborate with community and government partners to create a welcoming and inclusive environment for vulnerable individuals and families.

We work passionately to support social, economic, and community integration by offering tailored, culturally responsive services.

The Role

As an ASRA Case Coordinator, you will provide holistic case management and support services to vulnerable individuals and families seeking asylum in Queensland. You will conduct psychosocial assessments, develop case management plans, and collaborate with community and government organizations to facilitate access to essential services, education, and community engagement opportunities.

This is a full-time, fixed-term position from March 2025 to 30 June 2025, based in Brisbane, Ipswich, or Logan.

What You’ll Be Doing:

• Deliver culturally competent case coordination, including initial assessments and personalized support plans.
• Provide emotional support and apply trauma-informed practices in client interactions.
• Advocate for clients, ensuring access to appropriate services and opportunities for independence.
• Collaborate with volunteers, bicultural workers, and community stakeholders to enhance service delivery.
• Develop and facilitate group-based activities, information sessions, and community awareness programs.
• Maintain accurate case notes and reporting in the case management system.
• Promote the ASRA program to ensure awareness and access for eligible individuals and families.

Qualifications and Skills required:

• Bachelor of Applied Sciences (Community Services) or Diploma of Community Services (Case Management).
• Experience in case management, psychosocial assessment, and supporting vulnerable clients.
• Possession of, or willingness to obtain, a Blue Card (Working with Children Check) and National Police Clearance.
• Strong communication and stakeholder engagement skills, including cross-cultural communication.
• Ability to manage competing priorities and work effectively in a fast-paced, dynamic environment.

Additional Desirable Skills:

• Experience in a similar role within the not-for-profit sector, especially with humanitarian entrants and asylum seekers.
• Knowledge of trauma-informed and culturally responsive practices.

How to Apply:

If this sounds like the right opportunity for you, apply today by submitting your application. For any inquiries, please contact Keirnan Fitzpatrick, Senior Manager - [email protected]

We encourage you to submit your application as soon as possible as we may interview and appoint suitable candidates ahead of the closing date.

At Multicultural Australia, we pursue a workforce that is as diverse as our community - in race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and belief - and reflects the communities we work in. We recognise diversity and inclusion are fundamental to our culture and we are committed to providing a work environment in which everyone is included, treated fairly and with respect.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with a disability, and people of diverse genders and/or sexual orientations.