• Monthly Performance Based Bonus
• Sydney Parramatta location, close to public transport with flexible work arrangement.
• Permanent Full time Opportunity.

Are you obsessed with providing outstanding customer service and put customers at the heart of everything you do? If yes, this is an opportunity for you!

About your new role

As a Collections Officer, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. our supportive team and training will allow you to develop and advance your skills for a successful career in Financial Services.

A typical day in the role will include:

• Making and receiving outbound/inbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

Our people are the cornerstone of our success and we’re committed to supporting you in a diverse environment with a range of benefits:

• An environment where success is achievable and rewarded.
• A tailored remuneration package that reflects your existing experience and skill set.
• The chance to join an exciting fast growing business and help mould the future of the company.
• A transparent environment where your suggestions for operational efficiencies are encouraged.
• Flexible work arrangement with WFH on offer post probation period providing baseline KPIs are being met.

Who you are
Want to start or grow your career in Financial Services? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback

Stoneink Pty Ltd is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.