At Termico Pest Management, we have an opportunity for a Customer Service Officer and Scheduler for our domestic department inbound call centre.

No cold calls !

About us

Termico Pest Management is part of the Termico Group of Companies, an independent, Western Australian owned company carrying out a wide variety of specialized home services-Pest Control, Solar Power generations, Insulations, Bushfire Assessment and Private Certifications.

The Termico Group was established in 1996 and services the Perth metropolitan as well as selected regional areas. We have an incredible team with over 90 employees, most of them have been with us for many years.

The Position

Due to the expansion of our business we have a position available in our small inbound call centre. We require an organized, stoic team member to interact with our clients, technicians and our systems efficiently with a positive attitude along with the ability to shine under pressure.

The vacancy is within our job booking department dealing with various calls from clients in domestic homes/commercial properties and also dealing with work orders from property mangers and commercial properties.

Key Responsibilities

A day as a scheduler in our call centre would involve handling business on the telephone through out the day with the below responsibilities:

• Answering incoming customer calls and online enquiries with exceptional customer service.
• Booking in jobs and scheduling appointments across Perth and the South West.
• Co-ordinating technicians' daily work and assisting them with any queries they have.
• Receiving and entering call ups and purchase orders.
• Being able to work as part of a team and individually.
• To be proactive and deal with day to day issues
• Will follow the fortnight roster: week 1- 8am to 4:30pm & week 2 - 8:30am to 5pm

Essential Criteria

• Ability to manage a reasonably large volume of incoming calls .
• Experience in call center customer service would be an advantage.
• Strong computer skills
• Great telephone etiquette
• High level of reliability and sense of responsibility
• Able to juggle tasks and prioritise
• Scheduling and knowledge of suburbs would be a strong advantage but not necessary as full training will be provided

Our Employee Benefits

• Monthly paid rostered day off
• Tuesdays & Fridays -Working from Home option ( after training)
• Training and Support

Termico Employee Reviews:

“A company that cares about its staff. Happy environment and great people” Alison D (Customer Service Supervisor)

”You’re a name NOT a number - Your recognized for who you are & what you do - Termico are my Ozzie family true friends are made in a happy work place” Susan K (Customer Service Officer)

“Great leadership, never a dull moment , lots of laughter, make friends for life are only a few things working at Termico. Wouldn’t want to work anywhere else” Theresa H (Customer Service Officer)

Join Our Team

If you are interested in joining a happy & cohesive team of professionals who are committed to providing terrific Customer Service and you are willing to learn, then we would like to hear from you.

Read more on us at https://www.termico.com.au/

Qualified applicants , please send in your latest CV and covering letter by clicking “APPLY NOW” .