Position No: 0065335
Location: Parkville
Role type: Full-time; Fixed-term till 31 Dec 2025
Department: Academic Technology
Salary: UOM 6 – $96,459– $104,413 p.a. plus 17% super

• Provide high-quality functional support for student and learning systems by managing incidents, requests, and system performance to ensure smooth operations.
• Play a key role in troubleshooting complex system issues, optimising processes, and improving the user experience for both students and staff.
• Brilliant benefits and a flexible hybrid work environment!

About the Role
As a key member of the Student and Learning Systems team, the Systems Analyst (Operations) provides high-quality functional support for student and learning systems, ensuring the smooth operation of critical administrative processes. You will be responsible for triaging and resolving incidents, managing routine system requests, and monitoring system performance to identify emerging issues. Success in this role requires strong communication, problem-solving, and collaboration skills, along with expertise in student systems configuration.

Your responsibilities will include:

• Incident Management & Resolution – Triage, investigate, and resolve second and third-level incidents, ensuring issues are well-documented and tracked. Maintain a knowledge repository, escalate priorities in JIRA, and report any SLA breaches.
• System Monitoring & Communication – Proactively monitor system health, notify stakeholders of issues, and provide timely updates on system performance and incidents.
• Operational & Business Support – Perform administrative tasks, manage access requests, and contribute to peak period activities to meet operational obligations.
• System Configuration & Vendor Collaboration – Undertake routine system configuration, track vendor issue resolutions, and ensure all changes align with best practices and organisational policies.

Who we are looking for
You will have strong interpersonal and communication skills, with the ability to adapt your approach to engage effectively with diverse stakeholders. You will thrive in a fast-paced environment, demonstrating a self-driven, collaborative mindset, excellent problem-solving abilities, and the capacity to manage competing priorities and meet tight deadlines under pressure.

You will also have:

• An undergraduate qualification in a relevant discipline, or an equivalent combination of education and experience.
• A strong understanding of the Agile mindset (highly desirable).
• Technical competence in incident analysis, request fulfilment, problem resolution, and the ability to triage and escalate issues as needed.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Business Services
Business Services delivers a comprehensive range of IT, facilities management, finance, HR, and health and safety services to all University entities. The Student and Learning Systems team within Business Services plays a crucial role in supporting the University's student administration systems, offering application support, system configuration, project consultation, business systems analysis, data reporting, testing, quality assurance, and ongoing system enhancements. Their tailored services support key stakeholders, including Student and Scholarly Services, faculties, and students, ensuring the efficient management and continuous improvement of student administration processes across the University.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Rehan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Applications close: 18 March 2025 11:55 PM Australian Eastern Daylight Time (AEST)

Position Description: 0065335 - Systems Analyst, Operations.pdf