Role Title: Assistant Program Officer (talent pool) (REQ558807)

• Employment type: full-time and part-time, ongoing, temporary 12 months and less
• 35 hour working week, in a hybrid working environment
• Conveniently located in Sydney CBD or Gladesville, close to public transport

About this role

Please note this is a Recruitment Pool advertisement. If you are successful as part of this assessment process, you may be contacted for current or upcoming vacancies. The HPCA has offices at two locations, Gladesville and Sydney CBD. Please specify your preferred location on your application

Crown Clerk 3/4, salary from $82,193 - $90,001 plus Super and annual leave loading

For more information, read the full Role Description:

What you'll be doing

The Assistant Program Officer provides administrative and clerical support services as part of an HPCA team that supports the functions of one or more NSW Health Professional Councils. The role supports the Councils to protect the health and safety of the public through the regulation of health practitioners in NSW.
Roles will be allocated responsibility in one or more areas:
• Managing complaints about health practitioners received by the Councils
• Administrative and secretariat duties to support the efficient management of Council functions
• Managing a caseload of health practitioners whose professional performance or professional conduct may be unsatisfactory or whose health may be impaired.

About you

We are seeking motivated and committed individuals with:
• High level of understanding of confidentiality and privacy requirements or the ability to acquire this understanding quickly; ability to be sensitive and discreet in a range of situations
• Administrative skills and a high level of attention to detail
• Demonstrated ability to work in a team-based environment
• General understanding of legislative frameworks and their application
• Proven capacity to manage competing high-priority tasks in a fast-paced environment while maintaining quality and meeting deadlines.

How to apply

All applicants must review the role description and apply by submitting an up-to-date resume (up to 5 pages) and responses to 2 targeted questions.
If you do not include responses to the below questions your application will not be considered.

1. Describe a recent work-related situation where there were tight deadlines to be met. What strategies did you use to ensure the quality of your work? What would you do if you were unable to meet those deadlines?
2. In this role you may be required to deal with diverse and sometimes challenging stakeholders. Describe a situation where you have had to use sound communication and interpersonal skills to deal with a challenging interaction with a customer / client or stakeholder, explain the outcome?

For role related queries or questions please contact Human Resources on [email protected] and quote REQ558807.

Closing Date: 19 March 2025

Working at Health Professional Councils Authority

The Health Professional Councils Authority (HPCA) is an executive agency of the NSW Ministry of Health. We play an important role in protecting the health and safety of the public by supporting the 15 NSW Health Professional Councils in managing complaints about NSW health practitioners.

Benefits

• Hybrid working arrangements
• flex leave on top of annual leave
• great learning and development opportunities including LinkedIn learning
• employee support services
• fitness passport

Our commitment to Diversity and Inclusion

At the HPCA we are committed to creating a diverse, inclusive, and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident, or a New Zealand citizen, or hold a valid visa with permission to work in Australia.

Additional information

1. This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
2. This is a temporary role and there may be opportunities for ongoing employment at grade
3. For more information on applying visit the Ministry of Health Career portal
4. Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role

Applications Close: 23:59pm on 19 March 2025