General Manager - Holiday Rentals

Location: Sydney with regular travel to the South Coast (approx 60/40 split)

$120-140k Base + Super + Performance Related Bonuses

Professional Holiday Homes is a rapidly growing holiday rental management company with over two hundred properties under management across NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

We are seeking an experienced General Manager who will play a pivotal role in our organisation as we look to grow to 500 properties by 2030.

Reporting directly to the CEO, you will be responsible for managing a growing operational team (currently nine staff, both on-shore & offshore).

You will be required to split your time between Sydney and the South Coast - you must currently reside in the Sydney area. Accommodation will be provided on the South Coast.

For further details on our company, please visit www.professionalholidayhomes.com.au

Key Responsibilities:

• Managing and monitoring performance of the sales & operations teams
• Providing input on strategy, marketing and sales to the CEO
• Ensuring robust governance of all processes and workflows
• Establishing and managing Key Performance Indicators for all staff
• Coaching & mentoring operational staff in communications, technology & time management
• Recruiting all staff
• Conducting staff performance reviews, daily / weekly operations meetings and one to ones
• Implementing staff incentives and improvements
• Managing legal issues e.g. complaints from owners / solicitors or Fair Trading
• Identifying & implementing continuous improvements
• Reporting to the CEO on weekly KPI’s
• Resource Planning & Managing staff rosters
• Resolving escalated owner / guest complaints
• Managing / updating operational processes and procedures
• Liaising with OTA’s to improve property performance
• Ensuring staff compliance with procedures
• Overseeing new property onboarding
• Tracking costs and spending to ensure operations are run efficiently
• Conducting regular reviews of property pricing and quality to identify improvements
• Checking & approving weekly staff payroll & payments

Skills & experience required:

• Experience managing a high performing team in a similar small to medium sized business
• Demonstrated experience of achieving substantial growth in a small to medium sized business with at least $1m in turnover
• Excellent technology skills including Gsuite or MS Office and task management software
• Exceptional written and oral communication skills - confidently able to understand and interpret complex legal documents
• Highly tech savvy - able to pick up new technologies quickly
• Experience with short-term holiday rentals, real estate or travel / tourism industry highly regarded
• Grade 1 real estate certification highly regarded but not essential
• Sales / Business Development experience highly regarded

Attributes Required:

• Confident, personable and highly professional
• Excellent time management and prioritisation skills - able to juggle multiple concurrent tasks
• Superior Project co-ordination / task management skills
• Excellent written & oral communication skills
• Strong attention to detail
• Obsessively efficient
• Ability to see the big picture but dive into detail and “get hards dirty” when required
• Ability to create, motivate and manage a high performing team

Please apply with covering letter.