About the Company
Davidson has proudly partnered with a leading infrastructure enterprise to assist them in sourcing a Level 1 Technical Support resource.

About the Role

Looking for a tech-savvy and customer-focused individual to join the team as a Level 1 Technical Support for the transition of Adobe PDF products to the new Exchange PDF solution.

This is an excellent opportunity for a recent IT graduate or someone with great communication skills and a passion for technology to kickstart their career in IT support.

Key responsibility:

• Provide first-level technical support to users via phone, guiding them through the transition process from Adobe PDF products to Exchange PDF solutions.
• Follow step-by-step processes and protocols to ensure a smooth and efficient transition.
• Troubleshoot and resolve basic technical issues, escalating more complex problems when necessary.
• Deliver clear, professional, and friendly support to end users, ensuring a positive user experience.
• Document issues, solutions, and user feedback accurately.
• Collaborate with the training and technical teams to stay up to date on transition procedures and product updates.

About You

• Strong communication skills, both verbal and written.
• Prior experience in a support or customer service role is advantageous
• Tech-savvy with a keen interest in IT and software solutions.
• Ability to learn new systems and processes quickly.
• Problem-solving mindset with attention to detail.
• Friendly, patient, and customer-oriented approach.

The Benefits

• Initial 3-month contract with a view to extend
• Healthy daily rates
• Hybrid working after initial on-site training

Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Maaz Mian on [email protected], quoting reference JN -032025-39649. Want to know more about Davidson? Visit us at www.davidsonwp.com