***MSP Experience is Mandatory for this position***

Are you an experienced and proficient engineer eager to take your career to new heights? We invite you to join our esteemed team at Helpdesk Computers, a leading Managed Service Provider dedicated to empowering businesses across Australia with top-notch technology solutions. We take immense pride in our innovative solutions, unparalleled customer service, and a collaborative work environment that fosters professional growth and creativity.

At Helpdesk Computers, you will have the privilege of working alongside a diverse group of seasoned professionals who share your fervor for technology. As an integral part of our team, your primary responsibility will be to provide expert technical support, address intricate issues, and maintain our state-of-the-art IT infrastructure. We offer a competitive salary package, comprehensive benefits, and abundant opportunities for professional development, ensuring that you have the resources and support to excel in your career.

If you are a self-motivated problem solver with a strong customer-centric approach and a proven track record in a similar role, Helpdesk Computers is the ideal destination for your expertise. Do not miss this exceptional opportunity to contribute your experience and shape the future of technology with us. Apply now!

Skills:

• Exceptional problem-solving and analytical skills
• Outstanding communication (verbal & written) and interpersonal abilities, confidence dealing with people at all levels of any organisation.
• A deep commitment to customer service excellence
• Mastery of time management and multitasking
• Proven experience in troubleshooting and technical support

Technical Skills:

• Management of computers & mobile devices
• Familiarity with diverse operating systems (e.g., Windows, macOS)
• Expertise with Microsoft 365 including managing users, emails, teams, OneDrive & SharePoint
• Knowledge of Intune/Autopilot
• Endpoint security experience (e.g. Defender, Sophos, Datto AV)
• Understanding of MFA & Conditional Access

Technical Skills (Advantage)

• Expertise in network administration and maintenance
• Proficiency in various programming languages (e.g., PHP, Java, C++)
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V)

Qualifications/Experience:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is advantageous
• Industry-recognized certifications such as Microsoft, CompTIA A+, Network+, Security+
• A minimum of 3-5 years of hands-on, relevant IT experience
• Previous experience in a Level 1 or Level 2 support role is essential

As travel to client is required, you will need to have a current drivers license. Access to company car is avaliable.

Responsibilities:

• Deliver expert technical support to end-users including computers & devices, operating systems and application, Office 365, identity management, teams, team's phones & security solutions.
• Resolve intricate hardware, software, and network issues with precision
• Escalate complex problems to Level 3 support or specialized teams
• Install, configure, and maintain IT systems and software with meticulous attention to detail
• Execute routine network and system maintenance tasks efficiently
• Document procedures and maintain a comprehensive IT asset inventory
• Collaborate seamlessly with team members and cross-functional departments to resolve issues promptly
• Stay up-to-date with the latest IT trends and adhere to best practices in the field

Ideal Candidate Characteristics:

• Self-driven and proactive with a history of delivering results
• Meticulous attention to detail and a commitment to thoroughness
• An effective team player and a capable independent worker
• Flexible and adaptable, thriving in dynamic environments
• Demonstrated empathy and a dedication to customer-centric solutions
• A commitment to ongoing learning and continuous professional development
• A proven history of success in similar roles within the field.