Customer Experience Officer
Civic Transport
Posted 11 days ago
Civic Transport is one of Australia's leading privately owned metropolitan courier and taxi-truck companies situated in Sydney, Melbourne, Brisbane and Perth.
A great opportunity is available for the right person to join our vibrant and enthusiastic operations team.
This inbound call center role, based in Auburn, is perfect for an individual seeking to build a long-term career in the transport industry. It involves liaising and working closely with customers, staff and drivers.
The successful applicant will:
• Present Well
• Have the ability to work in a fast-paced environment
• Be a team player
• Be self-motivated and hardworking
• Enthusiastic and have a willingness to learn
• Excellent verbal communication skills
In return, we will offer the following:
• A great work environment
• Modern and comfortable office in Auburn, including free parking
• National leader in the Same-Day Courier Industry
• Ongoing training and career advancement
Previous experience preferred however, full training will be provided.
Please note: due to a high volume of applications, only applicants whom are short listed will be contacted. And we kindly ask that no recruiters call.
About Civic Transport
Our Systems and Technologies
Technology that augments our decision making compliments our ability to provide the best possible service.
Our phone and computer systems are fully integrated.
Our Internet booking and reporting systems are designed to minimise your time and effort in dealing with these common tasks.
GPS vehicle tracking and wireless data communication systems automate the transfer of job data between our customers, our drivers and our support and administrative staff.
Interpersonal voice communications by mobile or radio ensure everyone required stays 'in the loop'.
With service levels to match your priorities, we can deliver anything from envelopes to multiple pallets in a time frame to match your requirements.
Our leading edge systems ensure that our dispatchers continually track your delivery in real-time and can react according to the priority you choose.
Our systems enable you to examine all information relating to your deliveries in progress and obtain all delivery related information immediately on completion.
We can adapt our systems to provide a tailored response to your requirements. Just let us know!
Source: This is an extract from the company's own website
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