As the Customer Support Officer, you will:
• Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels including face to face, phone and online.
• Navigate effectively, multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service advisors and trainees in customer services, systems, and products.

Applications to remain current for 12 months.
Job Ad Reference: QLD/623477/25
Closing Date: Monday, 17 March 2025