About Gidget Foundation Australia

Gidget Foundation Australia (GFA) is a not-for-profit organisation whose purpose is to raise awareness, advocate, educate and deliver specialist clinical services for the prevention and treatment of perinatal mental health challenges. We’re on a mission to support the mental health of expectant, new and potential parents to ensure they receive accessible, timely and specialist care, and we’re driven by our values of authenticity, innovation, compassion and teamwork.

About the role

We are seeking a Business Analyst to support system improvements and optimisation within GFA. The role will work closely with internal teams and external stakeholders to assess system needs, refine processes, and ensure the successful delivery of system enhancements. The successful candidate will play a key role in gathering business requirements, defining technical specifications, and facilitating user acceptance testing and regression testing. Additionally, the Business Analyst will become an additional system administrator resource for GFA in the CareRight system to ensure its effective use within the organisation. This is a part-time role (3 days per week), commencing as soon as possible until 30 June 2025, with the possibility of extension.

Key Accountabilities

• Work closely with the GFA team (through workshops/meetings) to identify and clarify system needs, process gaps, and pain points based on reported issues and feedback from staff and Clinicians.

• Break down high-level requirements into detailed technical specifications, ensuring clarity and alignment with organisational needs.

• Provide comprehensive documentation such as functional requirements, user stories, and workflows to ensure nothing is overlooked.

• Recommend solutions upfront or propose adjustments to align the system with organisational priorities, highlighting potential technical limitations or risks early.

• Manage the vendor relationship to ensure they develop solutions that accurately reflect GFA’s needs while minimising miscommunication and costly revisions.

• Coordinate User Acceptance Testing (UAT) for new functionality, gathering and analysing feedback from staff and Clinicians to ensure successful implementation.

• Roll out regression testing for system upgrades, communicating updates to key internal stakeholders while identifying impacts to existing functionality, processes, and dependencies.

• Feed into other organisational technical requirements, ensuring system linkages with CareRight service delivery to optimise the organisation’s systems approach.

• Draw up workflow processes and user stories to support technical specifications and documentation.

• Actively contribute to and support the development of the post-implementation evaluation and benefits realisation framework, ensuring a comprehensive assessment of system impact and improvements.

Essential Criteria

Our ideal candidate will have:

• Proven experience as a Business Analyst or in a similar role focused on system improvements and process optimisation.
• Strong ability to gather, analyse, and document business and technical requirements.
• Experience facilitating workshops and stakeholder meetings to identify process improvements.
• Ability to translate high-level business needs into clear, detailed technical specifications.
• Experience working with external vendors to ensure business requirements are accurately translated into solutions.
• Experience in the healthcare and service delivery operations.
• Strong problem-solving skills with the ability to anticipate potential risks and propose effective solutions.
• Excellent documentation skills with a keen eye for detail.
• Excellent communication skills, both written and verbal.
• Experience in User Acceptance Testing (UAT) and regression testing, including coordinating testing efforts and collecting feedback.
• Ability to run workshops effectively and facilitate discovery sessions with internal stakeholders.

Desirable Criteria

• Familiarity with CareRight, Clintel, or similar digital health service delivery platforms.
• Experience in the mental health, or non-profit sector.
• Understanding of Power BI reporting and Salesforce integrations with business systems.
• Knowledge of agile project methodologies.

Why GFA?

• Friendly environment working with a talented and committed team.
• Opportunity to make a significant difference in the community.
• Flexible working conditions.
• Wellbeing days.
• Competitive salary, and not-for-profit salary packaging (tax concessions) available.

Terms of Employment

This contract position is part-time (3 days per week), located in North Sydney with hybrid work arrangements available. This role will commence as soon as possible and will initially be contracted until 30 June 2025, aligned to grant funding, with the option to extend subject to ongoing funding.

Prior to appointment, where applicable, GFA employees are required to provide evidence of:

• Criminal Record Check.

• Working with Children Check.

• Applicable qualifications or experience.

Child Safe Principles

GFA is a Child Safe organisation which complies with the National Principles for Child Safe Organisations. All staff, contractors and volunteers are expected to comply with these principles.

Diversity & Inclusion Principles

Gidget Foundation Australia is committed to creating a diverse and inclusive workforce that represents the communities we support across Australia. We encourage people of all backgrounds, those with a disability, Aboriginal and Torres Strait Islander people and those who identify as LGBTQIA+ to apply.

Applications will be reviewed as received so we encourage applications to be submitted as soon as possible.