Customer Support Officer

Activity care services
Southport, QLD
A$40-$47 p/h
Administration & Office Support → Client & Sales Administration
Casual
Hybrid

Posted 14 days ago


Customer Support Officer – Disability Sector - Casual Role with Opportunity for Part-Time

Want a role that fits your lifestyle and makes a real impact?

Join the expanding team at Activity Care Services Australia and help transform the lives of individuals with disabilities! As a Customer Support Officer, you'll be key in providing participants and their families with a smooth, high-quality experience.

About Us:

Activity Care Services Australia is a fast-growing provider of Disability and Community Support Services, dedicated to empowering individuals with disabilities. Our vision is to promote independence, create a supportive environment, and engage participants in meaningful activities that enhance their quality of life.

We’re a small team making a big impact! Quality drives everything we do, and we take pride in our passionate, client-focused, and multicultural workforce. If you're looking for a rewarding career where your dedication and expertise truly matter, join us in making a difference every day.

What We Offer:

Career Growth - Start as a casual employee and, after six months, become eligible for a permanent part-time position.

Flexible Work Options - Enjoy a hybrid work model with at least two days to work from home

Essential Tools Provided - We equip you with everything needed for success.

Supportive Team Culture - Join a collaborative, inclusive team dedicated to your growth and excellence.

Duties/Responsibilities:

Stakeholder Communication and Meetings: Engage with participants, families, and service providers to ensure seamless support.

Collaborate with managers to improve service delivery and participant satisfaction: Work closely with leadership to enhance service quality and client experience.

Service inquiries and issue resolution: Address participant concerns and provide timely solutions.

Administrative and Data Management: Maintain accurate records and support daily operations.

Conduct participant follow-ups to ensure services meet their needs: Regularly check in with participants to assess and improve their experience.

Staff and Participant Onboarding: Assist in onboarding new employees and participants for a smooth transition.

Rostering and appointment setting: Assist in adjusting staff roster and assist with participant appointments for efficient service delivery.

Participant Check-ins: Ensure ongoing participant engagement and satisfaction through regular check-ins to ensure the participant is always moving towards achieving their Goals.

About You:

Excellent communication skills with a strong customer focus.

Passion for making a difference in the disability sector.

Knowledge of the NDIS framework (highly desirable).

Strong organizational and multitasking abilities.

Proficiency in customer service software and technology.

Previous experience in a customer support role within the disability sector is an advantage.

Why Choose Us?

At Activity Care Services Australia, you’re not just taking a job, you are building a rewarding career with purpose. Every day, you’ll make a real impact in the lives of others. We prioritize flexibility, work-life balance, and your professional growth, ensuring you thrive while making a difference.


About Activity care services

Deception Bay, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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