Customer Support Officer – Disability Sector - Casual Role with Opportunity for Part-Time

Want a role that fits your lifestyle and makes a real impact?

Join the expanding team at Activity Care Services Australia and help transform the lives of individuals with disabilities! As a Customer Support Officer, you'll be key in providing participants and their families with a smooth, high-quality experience.

About Us:

Activity Care Services Australia is a fast-growing provider of Disability and Community Support Services, dedicated to empowering individuals with disabilities. Our vision is to promote independence, create a supportive environment, and engage participants in meaningful activities that enhance their quality of life.

We’re a small team making a big impact! Quality drives everything we do, and we take pride in our passionate, client-focused, and multicultural workforce. If you're looking for a rewarding career where your dedication and expertise truly matter, join us in making a difference every day.

What We Offer:

Career Growth - Start as a casual employee and, after six months, become eligible for a permanent part-time position.

Flexible Work Options - Enjoy a hybrid work model with at least two days to work from home

Essential Tools Provided - We equip you with everything needed for success.

Supportive Team Culture - Join a collaborative, inclusive team dedicated to your growth and excellence.

Duties/Responsibilities:

Stakeholder Communication and Meetings: Engage with participants, families, and service providers to ensure seamless support.

Collaborate with managers to improve service delivery and participant satisfaction: Work closely with leadership to enhance service quality and client experience.

Service inquiries and issue resolution: Address participant concerns and provide timely solutions.

Administrative and Data Management: Maintain accurate records and support daily operations.

Conduct participant follow-ups to ensure services meet their needs: Regularly check in with participants to assess and improve their experience.

Staff and Participant Onboarding: Assist in onboarding new employees and participants for a smooth transition.

Rostering and appointment setting: Assist in adjusting staff roster and assist with participant appointments for efficient service delivery.

Participant Check-ins: Ensure ongoing participant engagement and satisfaction through regular check-ins to ensure the participant is always moving towards achieving their Goals.

About You:

Excellent communication skills with a strong customer focus.

Passion for making a difference in the disability sector.

Knowledge of the NDIS framework (highly desirable).

Strong organizational and multitasking abilities.

Proficiency in customer service software and technology.

Previous experience in a customer support role within the disability sector is an advantage.

Why Choose Us?

At Activity Care Services Australia, you’re not just taking a job, you are building a rewarding career with purpose. Every day, you’ll make a real impact in the lives of others. We prioritize flexibility, work-life balance, and your professional growth, ensuring you thrive while making a difference.