Join a Legacy Business & Build a Long-Term Career

Harry West Flags has been crafting high-quality flags on Sydney’s foreshore for over 110 years. As Australia’s oldest continuous flag maker, we take pride in our tradition of excellence while embracing modern innovation.

We are seeking a Sales Coordinator to join our team and play a pivotal role in driving sales, supporting customers, and ensuring smooth operations. This is an on-site role in our waterfront workroom at Kirribilli, just a short walk from Milsons Point Station.

This role provides an exciting opportunity for the right person to take ownership, make an impact, and grow with the business.

About You

• You thrive in a consultative sales environment and know how to move prospects from lead to customer.
• You’re proactive and results-driven, always following up on opportunities and ensuring no detail is overlooked
• You enjoy working in a small team, collaborating closely with leadership, marketing, and production.
• You’re tech-savvy and highly organized, with a love for CRMs (especially HubSpot)
• You’re looking for a long-term role where you can develop your skills and grow within a business.

Your Role & Responsibilities

Sales & Customer Engagement

• Manage and respond to phone and email inquiries, ensuring exceptional customer service.
• Prepare quotes for custom work and follow up with clients to move deals forward.
• Identify and qualify leads, ensuring a steady flow through the sales pipeline.
• Monitor and optimize sales campaigns, working closely with marketing to maximize conversions.
• Oversee quality control throughout the sales process, ensuring orders meet client expectations.

Sales Administration & CRM Management

• Track and report on the sales pipeline, providing forecasting and insights to the leadership team.
• Ensure CRM data integrity, including merging duplicate contacts and maintaining clean records.
• Set up and optimize automations in HubSpot to streamline workflows and improve efficiency.
• Troubleshoot CRM issues and support the team with any HubSpot-related queries.

Coordination & Business Support

• Work closely with the production team to ensure accurate order processing.
• Place orders into the workroom and generate work orders from approved proofs.
• Create artwork proofs for clients and ensure seamless handover to production.
• Greet clients visiting the office, providing a professional and welcoming experience.

Experience & Skills Required

• Previous experience in a sales or marketing team with a consultative sales approach.
• Proven experience using a CRM (HubSpot or Salesforce preferred).
• Experience with accounting software, ideally Xero.
• Proficiency in design tools (Canva, Adobe Illustrator, or Corel Draw).
• Strong communication skills, both written and verbal, with a professional approach.
• High level of attention to detail and ability to manage multiple tasks simultaneously.
• A proactive, problem-solving mindset with a strong sense of ownership.
• Prior experience in the printing industry is highly regarded but not essential.

Why You’ll Love This Role

A chance to shape and own your role – This position offers real autonomy and growth.
A long-term career opportunity – We are looking for someone who wants to grow with us.
A dynamic and collaborative environment – Work closely with leadership and be an integral part of the team.
A beautiful waterfront location – Enjoy working in a stunning setting at Kirribilli, near Milsons Point Station.
A mix of sales, customer service, and business support – No two days will be the same.

How to Apply

If you’re looking for a long-term role with career growth, we’d love to hear from you.

Send your resume and cover letter to Mia at [email protected]
Have questions? Call us on 02 9925 0722

We look forward to welcoming the right person to our team!