We are an award-winning not-for-profit organisation providing a range of aged care services including Home Care Packages, NDIS and disability support services since 1996. STAR supports the elderly and people with disability to live independently, engage with the wider community and achieve their goals. With the generous support of local community volunteers, we offer a wide range aged care and disability support services to ensure that the vulnerable members of our community can access affordable and reliable services such as Home Care Packages, transport, in-home help, social activities, companionship and more. We are an advocate of inclusive communities where people of all ages and abilities have equal access to opportunities and facilities. Fighting social isolation is a key area of focus for STAR. We regularly organise programs and events to help reduce the growing problem of social isolation among the elderly and people with disabilities. We are currently servicing Redlands, Ipswich, Logan, Gold Coast & Toowoomba areas.

CHSP Finance & Administration Assistant

Are you ready to make a real difference in the community? STAR Community Services is seeking a passionate, organized, and customer-focused Finance & Administration Assistant to help ensure the smooth operation of our services. In this pivotal role, you'll provide essential administrative and financial support to our team, manage contractor enquiries and accounts and contribute to the effective delivery of services for those who need it most.

What can STAR Community Services Offer you?

• Part Time Role (22.5 hours per week) based in Cleveland
• Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Opportunity to join a supportive organisation with friendly People & Culture
• Employee assistance program
• Purpose driven organisation making a real difference in the communities we service
• Convenient location with free parking onsite

What are the Key responsibilities?

• Manage and respond to external contractor enquiries regarding invoices and service requests ensuring effective communication and resolution to maintain positive working relationships.

• Work collaboratively within the integrated team across Finance and the CHSP service delivery areas and ensure external stakeholders accounts are addressed promptly and effectively.

• Accurately input data into relevant computer systems and CMS databases to ensure service user information is up-to-date, and sector quality standards are met.

• Close off work orders and ensure invoices and work orders are properly scanned, filed, and sent to subcontract accounting staff.

• Take phone calls from external contractors related to their invoices and, where necessary, make adjustments to ensure accuracy.
• Assist with taking client debtor queries and processing client payments over the phone.

• Handle tasks of a sensitive nature, including providing information, receiving and accounting for money, and offering assistance to clients with care and confidentiality.

• Provide support with general administrative functions as directed by the management team, ensuring all duties are completed in an organised and efficient manner.

• Customer Service & External Contractor Support:
• Team Collaboration & Client Support:
• Data Entry & Database Management:
• Invoice & Work Order Management:
• Financial Administration:
• Sensitive Information Handling:
• Administrative Support:

What will you bring to the role?

• Minimum 2 years' experience in a similar environment
• Experience in administrative or financial roles, ideally within the community services sector.
• Strong understanding of basic financial principles, including invoice processing and debtor management.
• Experience general office software (e.g., Microsoft Office Suite).

We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.