Member Engagement Lead

• Full-time, Permanent position with hybrid working flexibility.
• Sydney CBD NSW 2000 | Competitive Salary + Super.
• Drive membership strategy, engagement, and growth in a pivotal role

About the Organisation

The Royal Australasian College of Dental Surgeons (RACDS) is a not-for-profit membership organisation dedicated to advancing the education and professional development of dental practitioners. With a global membership across the Asia Pacific, UK, and Middle East, RACDS provides world-class education and fosters a strong professional community.

About the Role
This is an exciting opportunity to shape and lead RACDS' membership function. Reporting to the Director of Marketing, you will develop and implement strategic initiatives to enhance member engagement, retention, and acquisition.
This role is both strategic and hands-on, requiring a proactive approach to analysing membership trends, improving processes, and delivering a compelling membership experience.

Your responsibilities will include:

• Membership Strategy: Develop and execute initiatives that enhance engagement, retention, and recruitment of members.
• Data & Analytics: Leverage CRM data (iMIS) to track member trends, engagement, and effectiveness of initiatives.
• Member Experience: Improve processes and streamline the end-to-end membership journey.
• Stakeholder Engagement: Build strong relationships with internal teams, regional branches, student associations, and external partners.
• Operations & Support: Oversee membership services, ensuring members receive timely support and value from their RACDS membership.
• Communication & Campaigns: Work closely with the marketing team to develop and execute targeted membership engagement campaigns.

To be successful, you will have:

• Demonstrated experience in a membership engagement role within a professional association, Royal College, or similar organisation.
• Strong strategic thinking with hands-on experience in membership retention, growth, and engagement initiatives.
• Experience using CRM systems (iMIS highly desired) to manage member data and engagement insights.
• Excellent stakeholder management skills, with the ability to engage across departments and external networks.
• A proactive, solutions-driven mindset with strong problem-solving abilities.
• Tertiary qualification in Business, Marketing, Communications, Community Development, or a related field (highly regarded).

If you are passionate about driving membership engagement and creating meaningful member experiences, we encourage you to apply!

If you have any questions, contact Chris at [email protected]

Beaumont People specialise in temporary, permanent and contract recruitment for NFP organisations including membership, associations, peak bodies, and the arts.

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate based on race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.