About the role

We are looking for a friendly and organised permanent full-time Membership and Engagement Supervisor to engage and foster effective and genuine relationships with prospective and current customers, stakeholders, community clubs, groups and agencies by helping people connect with one another and Swan Active.

This position is at Swan Active Midland and the successful applicant will provide effective leadership to the customer experience team members to develop and enable efficient systems and processes that provide a range of information on the Centre's services, programs, and activities to customers either face to face, phone, or through online digital communication channels.

Key Accountabilities include, but are not limited to;

• Lead, develop and deploy strategies that cover the customer journey, and community engagement with a focus on membership growth, activities and promotions.
• Lead and support opportunities to enhance internal customer care and retention outcomes.
• Be courteous, respectful and a great host with all customer interactions no matter age, ability or culture.
• Create the tone and personality of the customer experience team by being an advocate of training, customer service, product knowledge and education.
• Responsible for the management, presentation and sales of merchandise.

About you

The successful candidate will have the following:

• A tertiary qualification in Customer Service/Retail, Health and Fitness, Marketing or other related discipline will be highly regarded
• Demonstrated experience in a similar position or a customer service supervisory role
• Proficiency in Microsoft Office and software applications such as centre management software
• Advanced communication and interpersonal skills
• Working knowledge and active use of social media
• Senior First Aid Certificate or willingness to obtain
• A satisfactory National Police Certificate

For more information about the role please refer to the position description.

About working with us

The salary for this position will be from $81,628.92 to $96,391.46 per annum, depending on the skills and experience of the successful applicant.

You will also enjoy benefits including

• Flexibility to balance work and life through a 19-day month
• Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
• Generous Superannuation contributions up to a total combined 16.5%
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Travelsmart allowance to support public transport use or cycling to work

About the City

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations.

The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For a confidential discussion, please contact Jeremy Parker directly on 9207 8610.

For queries regarding the application process, please contact our friendly People Services team on 9267 9039.

To apply please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing Date: Sunday 16 March at 11PM AWST

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early therefore if you are interested in this position, please submit an application as early as possible.

*No agencies please.

ID 29229