Background

Join a vibrant team of people who are passionate about delivering the finest tailored business systems that Australia has to offer.

We believe that our clients cannot be better if they are prepared to do what everyone else is doing. That’s why we don’t settle for cookie-cutter strategies and we don't default to off-the-shelf products. We dedicate ourselves to building innovative, tailored solutions that can scale and transform organisations. Delivering a solution isn’t enough for us: we strive to achieve widespread strategic and operational change in our clients, grounded by technology, and with a lasting impact.

As the new Product Delivery Analyst, your role is especially important here. You are a trusted adviser and the link between the delivery team and the client’s operations. When a stakeholder has a challenge but lacks clarity on the current-state and options to proceed, you’re there to work out the details with them. When a developer doesn’t see the business value of a task or finds a hole in the requirements, you’re there to explain the big picture or patch those holes. You will be ready to do whatever it takes to keep the team moving, even if it’s not within the traditional scope of a BA.

The value of this role

The Product Delivery Analyst is a progression from a traditional BA role with greater emphasis on multidisciplinary business, technical, and product management skillsets. This person is adaptive, flexible and driven above all else, ready to contribute to the right places at the right time as a crucial supporter of delivery teams. The role offers opportunities for product leadership, driving feature development, managing stakeholders, and contributing to strategy development/implementation.

Knowing your business

• Developing strong on-demand domain knowledge; become the key subject matter expert on how processes work and intersect.
• Defining and socialising processes through writing, illustration, and interpersonal techniques.
• Identifying opportunities and risks by proactively looking for gaps and inefficiencies (in business processes and workflows, software capabilities, UX components, internal team ways-of-work, etc.)

Connecting your people

• Driving communications and bridging collaborators; engaging stakeholders with disparate skillsets, mindsets, and goals using adaptive communication styles.
• Bringing your domain knowledge and past experiences to the table so that stakeholders can make informed decisions.
• Building consensus, acting as a mediator where stakeholders have competing objectives and priorities.

Fuelling your team

• Synthesising high-quality requirements from collected information, turning ambiguous needs into clear, work-ready instructions for software engineers.
• Providing frequent ad-hoc support to developers, designers and QA; providing clarity to tasks and collaborating on implementation decisions.
• Demonstrating materials to stakeholders to drive further refinements to UX and functionality.

Requirements

Essential

• Excellent writing abilities, a talent for effective documentation and reports, and the ability to tailor language for readers of varying technical backgrounds and goals.
• The ability to produce high-quality BA artefacts (activity, use-case and sequence diagrams; UI wireframes; gap analysis; etc.) and know when to appropriately employ these.
• Proven experience in eliciting requirements and facilitating collaboration.
• Ability to source self-directed work by proactively monitoring and responding to the needs of the delivery team and product stakeholders.
• At least 3 years of experience in a BA role or adjacent role.

Desirable

• Information security
• Privacy
• Data analytics
• Product management

• Basic code literacy, at a level where code can be examined for clues when analysing the current state of the product.
• Training or experience in any of the following:
• Experience working in a team that uses the Laravel framework and React Native
• Diversity in your resume. We value staff who have worked in “unrelated” roles in addition to your experience as a BA. This tells us you are comfortable adapting to new domains, which is important to our work.

Tools

• Experience with issue tracking software (e.g. JIRA, Azure DevOps) is essential.
• A basic knowledge of database fundamentals (e.g. Entity Relationship modelling, schema design, relationships and constraints) is essential.
• A working knowledge of version control systems (e.g. Git) is desirable.
• Experience with wireframing or UI design tools (e.g. Figma) is desirable.

Our office is based in Brisbane CBD. While we are open to remote and hybrid arrangements for the right person, we have a strong preference for candidates willing and able to work on-site.