Continuous Improvement Specialists (Trainer and Coach)
GRADE 9/10 Ongoing Opportunity

The Department of Customer Service is a service provider, regulator, and central agency of government. We are transforming the way we do business to help make NSW great.

• Fantastic ongoing clerk grade 9/10 opportunity.
• Salary range: $120,859 - $138,510 + super, commensurate with experience.
• Based in Sydney CBD - we celebrate diversity and embrace flexible working - talk to us about what flexibility can look like for you.

An opportunity has become available for an experienced Continuous Improvement Facilitator, Trainer and Coach to join our Continuous Improvement team.

The Continuous Improvement Trainer and Coach is tasked with training, facilitating, coaching, and promoting a culture of continuous improvement. They support teams in executing improvement projects from start to finish using the continuous improvement framework to meet organizational goals. This role also involves training employees at all levels on lean principles and methodologies, implementing lean processes, and fostering a culture that values and supports continuous improvement efforts,

Responsibilities:

• Conduct Training Sessions for up to 60 people in a session: Develop and deliver training programs on continuous improvement methodologies such as Continuous Improvement, Business Process Management, Lean, Six Sigma, and other process improvement techniques to all levels of employees including executives.
• Create Training Materials: Design and produce training materials, including presentations, manuals, and online resources.
• Individual Coaching: Provide one-on-one coaching and mentoring to employees at all levels to help them apply continuous improvement principles in their daily work.
• Team Coaching: Facilitate team-based improvement projects, guiding teams through the process improvement cycle.
• Facilitate Workshops: Organize, Facilitate, and lead workshops and Kaizen events to identify and implement process improvements (Face to Face and Virtual sessions)
• Problem Solving Sessions: Facilitate problem-solving sessions to address specific challenges and develop solutions.
• Monitor and Evaluate: Track the progress of improvement initiatives.
• Report Results: Prepare reports and presentations to communicate the outcomes of improvement efforts to stakeholders.
• Present to executives for buy in and approval

A little bit about you:

The ideal candidate will have:

• Experience in previous Continuous Improvement training and facilitation role.
• BE able to train up to people at a time.
• Enjoy training people on CI tools and techniques using a structured methodology.
• Knowledge and understanding of continuous improvement and lean tools and methodologies.
• Good facilitation skills
• Ability to communicate with all levels within the organization.
• Excellent written and oral communication skills
• Demonstrated experience in coaching employees and teams on continuous improvement and lean tools and methodologies.
• Experience in building Continuous Improvement training materials, toolkit, and playbook.

Benefits of working with DCS:
DCS is a great place to work, and it's not just us saying that!

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

• State of the art offices across NSW (if you're into that sort of thing)
• 35-hours work week
• We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives!
• Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
• Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
• Fantastic leave benefits available - including Flex Leave and Paid Parental Leave

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills relating to the job responsibilities.

Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 12th March 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process