Dietitians Australia is committed to creating a diverse and inclusive environment where all staff are valued and respected in order to build a workforce to achieve our purpose. We welcome and value applications from all eligible candidates irrespective of gender, sexual orientation, ethnicity, religious affiliation, age, or disability. Aboriginal and Torres Strait Islander people are encouraged to apply.

About Us

Dietitians Australia is the peak industry body for dietetic and nutrition professionals, representing over 9000 members in Australia and overseas. Our mission is to champion the professional nutrition and dietetic workforce to empower people and communities. We are the leading voice of nutrition and dietetics, committed to creating a diverse and inclusive environment where all staff are valued and respected. Aboriginal and Torres Strait Islander people are encouraged to apply.

Role Purpose

As the Member Care Co-ordinator, you will be a key touchpoint for our Members. You will be responsible for providing exceptional customer service, co-ordinating all aspects of membership management and growth, including the annual membership renewal program and provision of IT support to internal customers.

Our Ideal Candidate

We are looking for a dynamic individual with a passion for providing exceptional customer service. The ideal candidate will also have:

• Demonstrated experience providing excellence in customer service in a member-based organisation or similar environment.
• Excellent oral and written communication and interpersonal skills, and the ability to communicate effectively with people both internal and external to the organisation.
• Demonstrated ability to use initiative, organisational skills, and time management techniques to manage workload, meet deadlines, and complete projects within workplace requirements.
• Demonstrated problem-solving skills, including the ability to analyse data, assess risks, and recommend solutions within organisation policy.
• Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.
• Demonstrated ability to maintain absolute confidentiality across aspects of the position.
• Demonstrated ability to maintain to a high standard of customer service.
• High level knowledge and demonstrated skills in the use of databases and the Microsoft Office suite, especially Excel.
• An aptitude for learning new skills and software programs

Experience in not for profit or member-based organisations and in the use of iMIS Enterprise Management System will be highly regarded.

Location

This position will be based at the National Office in Canberra. Hybrid work arrangements are available.

Employment

This is a permanent, full time position (75hours/fortnight)

How to Apply

To apply, please submit your CV (no more than 3 pages). Please include a written response demonstrating your skills, capability, knowledge and experience relevant to the role (no more than 2 pages).