About the Role

As a friendly face in our team, you will be the driving force behind ensuring that our Deaf, Deafblind and Hard of Hearing customers receive the highest standard of service. Your main responsibility will be to fulfill interpreter requests, while delivering fantastic customer service.

With every day being a fast-paced adventure, you'll adhere to established processes, ensuring the timely and accurate administration of interpreter bookings.

If you're someone who thrives on delivering service to the highest standards and has fantastic communication skills, we can't wait to read your application!

Main responsibilities of the role include:

• Allocate interpreter requests to permanent and casual interpreters
• Liaise and negotiate with customers as to the timing of appointments
• Provide advice, education and instruction on interpreter booking procedures to new clients
• Answer and respond to all phone calls, emails and online requests in a professional and timely manner

About You

In your application, let us know if you have these key skills and experience:

• Demonstrated highly developed administrative, organisational and time management skills
• Highly developed engagement and communication skills which demonstrate an ability to liaise with staff and customers
• Proven ability to meet targets and deadlines and juggle competing priorities
• Ability to develop and enhance partnerships with multiple stakeholders
• Ability to work autonomously
• Positive and flexible attitude.

You should also let us know if you have these other great skills:

• Knowledge of the Deaf community, language and culture
• Experience or knowledge in the organisation and the interpreting industry
• Auslan skills.

About Us

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:

• Salary packaging, enabling you to make huge savings on tax and maximise your pay
• Flexibility regarding working arrangements
• Discount membership to gyms and facilities throughout Australia
• Free annual flu vaccinations
• Free comprehensive online learning portal
• Free financial wellness support through our default super fund

How to Apply

Applications Close: Friday 14th of March 2025.

Apply today! We may actively review applications and begin interviewing prior to this date.

To apply you must submit the following within this form:

Either a Cover Letter or a link to your Auslan video recording outlining how your skills and experience meet the position requirements as outlined in the position description (no more than 1.5 pages or 5 min Auslan video recording)

An up-to-date resume including your name, contact details, employment history and qualifications.

If you have further questions about the role, you can contact our friendly People and Culture team at [email protected]

Deaf Connect is an equal opportunity employer. All successful applicants may be required to provide a current NDIS WC and Working with Children Check/Blue Card prior to commencement.