Overview

We are seeking a dedicated and customer-oriented Customer Service Officer to join our dynamic team. The ideal candidate will possess strong communication skills and will be able to handle a high volume of inbound and outbound calls while maintaining exceptional customer service. Knowledge in the plumbing or building industry is an advantage, and proficiency in Microsoft D365 is desirable.

Responsibilities

• Manage and maintain current customer accounts
  
• Handle a high volume of inbound and outbound calls with professionalism and exceptional customer service
  
• Ensure accurate data entry and documentation of customer interactions
  
• Build and maintain positive customer relationships
  
• Provide problem-solving support to customers
  
• Utilize knowledge in the plumbing or building industry to better serve customers
  
• Utilize Microsoft D365 for efficient customer account management

Qualifications

• Excellent communication and interpersonal skills
  
• Proven ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Knowledge of the plumbing or building industry is an advantage
  
• Familiarity with Microsoft D365 is an advantage
  
• Previous experience in customer service is preferred

Day-to-day

• Handling a high volume of inbound and outbound calls
  
• Providing exceptional customer service to build and maintain positive customer relationships
  
• Accurate data entry and documentation of customer interactions
  
• Utilizing problem-solving skills to address customer inquiries and issues
  
• Utilizing industry knowledge to better assist customers
  
• Managing customer accounts using Microsoft D365

If you are passionate about customer service, have experience in the building or logistics sector, and are eager to contribute to a growing company, we want to hear from you!