
Customer Service Officer
Zoom Recruitment
Posted 24 days ago
Overview
We are seeking a dedicated and customer-oriented Customer Service Officer to join our dynamic team. The ideal candidate will possess strong communication skills and will be able to handle a high volume of inbound and outbound calls while maintaining exceptional customer service. Knowledge in the plumbing or building industry is an advantage, and proficiency in Microsoft D365 is desirable.
Responsibilities
- Manage and maintain current customer accounts
- Handle a high volume of inbound and outbound calls with professionalism and exceptional customer service
- Ensure accurate data entry and documentation of customer interactions
- Build and maintain positive customer relationships
- Provide problem-solving support to customers
- Utilize knowledge in the plumbing or building industry to better serve customers
- Utilize Microsoft D365 for efficient customer account management
Qualifications
- Excellent communication and interpersonal skills
- Proven ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Knowledge of the plumbing or building industry is an advantage
- Familiarity with Microsoft D365 is an advantage
- Previous experience in customer service is preferred
Day-to-day
- Handling a high volume of inbound and outbound calls
- Providing exceptional customer service to build and maintain positive customer relationships
- Accurate data entry and documentation of customer interactions
- Utilizing problem-solving skills to address customer inquiries and issues
- Utilizing industry knowledge to better assist customers
- Managing customer accounts using Microsoft D365
If you are passionate about customer service, have experience in the building or logistics sector, and are eager to contribute to a growing company, we want to hear from you!
About Zoom Recruitment
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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