WHO ARE WE

TZ is a market leader in the provision of sophisticated smart locker and access control technology solutions that support the agile workplace and logistics industries. With 25 years in business and a customer base boasting Apple, Microsoft, Google, Nike, CSL, Chevron and other well-known global brands, we are extremely proud of what we have achieved and are excited by the growth opportunities for the Company.

We combine exceptional technical expertise with deep industry knowledge and refreshing innovative thinking, to create solutions that support our clients’ needs. Listed on the Australian stock exchange, we operate globally with offices in Sydney, Chicago and Singapore.

We have a team of passionate and talented people and a culture that offers all our people opportunities to achieve their ambitions and goals.

WHO WE ARE LOOKING FOR

We are looking for a unique individual to join our Technical Services team, who is diligent and detailed oriented and has a broad range of experience across hardware and software solutions and a range of functional services including Sales Support, Deployment Manager, Technical Services and Technical Support.

You will be the consummate Technical professional. You will have excellent communication skills and be a strong team player. The role will need an individual with excellent technical knowledge and understanding of electro-mechanical smart devices, intelligent locker and access control systems, complex SQL database structures and Client and Server Cloud-based architectures. Most importantly the candidate must understand the meaning of Customer Success and appreciate the customer user experience, and how it relates to cross functional workflows and software requirements.

Specifically, the work will include …

• Supporting the Sales Team with the sales presentations and software demonstrations, preparation of sales proposals, specifically electronic hardware and cabling schematics including creation of component BOMs for projects
• Managing the deployment life cycle and associated project coordination and management activities across the entire project scope from receipt of purchase order, through system deployment to after sales maintenance and support.
• Managing internal engineering and SW project resources and/or external contractors to support field and maintenance services.
• Answering complex technical questions on hardware equipment and to work with customers to troubleshoot basic software and SQL Database issues to resolve system operational problems

A detailed position description is available on request to [email protected].

You need to be a passionate individual who is keen to deliver their work at an exceptional quality standard and attention to detail.

The role operates from our office at the Rocks, and while we support hybrid work from home options, we expect the individual to work a minimum of 3 days in the office a week.

WHAT’S IN IT FOR YOU?

Opportunity to make a Difference: Bring your experience and talents to bear by making a difference to how the business operates. We need a committed individual that wants to be part of a business that has major growth expectations.

Great Team Culture: We have a close knit and diverse team of creative and passionate people. We are probably more relaxed than a traditional corporate office, but we pride ourselves on our professionalism and customer focus. We believe in teamwork and mutual respect, and we take time for information sharing, continuous learning and celebrating in successes.

Great Office Environment: We are based at the Rocks, and with a myriad of great restaurants close by, we make sure we indulge in regular team lunches and team building.

ABOUT YOU

To be successful in this role, you will need to following:

• Bachelor Degree in computer science or an engineering discipline
• Minimum 1 year Experience in Hardware and Software Support Services
• Experience in the building and construction industry would be an advantage
• Demonstrated communication skills - both verbal and written
• Exceptional attention to detail and structure in approach
• Proficiency with Microsoft Office, Click Up, HubSpot, etc.
• Understanding of DB concepts and experience in writing SQL queries
• Demonstrated multi-tasking and problem-solving abilities
• References will be required (at least two professional referees)

HOW TO APPLY

We are prepared to offer a highly competitive salary to the right applicant, commensurate with their experience.

Interested? Please send through your resume along with a cover letter outlining your suitability for the role.

Please note that only successful short-listed applicants will be contacted.

ONLY APPLY IF YOU ARE ELIGIBLE FOR PERMANENT FULL-TIME EMPLOYMENT IN AUSTRALIA.