The Opportunity

We are seeking a talented and motivated ICT Support Officer to join our team and play a pivotal role in supporting our technology systems. You will provide expert technical support to ensure the smooth operation of our IT infrastructure, troubleshoot technical issues and assist in maintaining a secure and reliable technology environment.

A vital part of this role is user education and training - you will be responsible for developing and delivering ICT training sessions while providing hands-on coaching to enhance users’ technical skills and confidence.

If you're looking for a role that blends meaningful work, professional growth, and a fun, supportive team atmosphere, this is the job for you!

Key Responsibilities include;

• Provide technical support to staff and users, troubleshooting issues with hardware, software, and networking.
• Manage and maintain ICT systems, ensuring optimal performance, security, and availability
• Collaborate with internal teams to deliver innovative ICT solutions and integrate feedback to improve support systems.
• Liaise with telecommunications providers to establish new service plans and manage user account changes.
• Manage procurement of hardware, maintain an inventory, and keep records of hardware purchases and maintenance.
• Assist in the installation, configuration, and maintenance of workstations and network devices.
• Develop and maintain ICT support documentation.
• Provide remote and on-site ICT support for Windows and Apple devices.
• Develop and deliver ICT training, and collaborate with the Chief Information Officer on in-house programs and training needs.

About Us

We are a boutique service provider based in Subiaco, servicing an organisation in the disability (NDIS) sector. We are passionate about delivering exceptional technology solutions and creating a supportive, fun, and inclusive work environment. Our team thrives on collaboration, growth, and enjoying the journey together—because work should be rewarding and enjoyable!

Benefits

• Flexible Working Arrangements: Work from home options available to help balance your work-life commitments.
• Generous Leave: 5 weeks’ annual leave plus 13 weeks of long service leave after 7 years.
• Parking: Enjoy the convenience of a dedicated parking bay.
• Competitive Salary: We offer a salary that reflects your skills and experience.

Experience and Qualifications

• A customer-centric approach to providing support and assistance.
• Strong experience in ICT support and systems administration in both Windows and Mac environments.
• Knowledge of networking protocols, security practices, and cloud-based technologies.
• Experience in hardware and software installation, configuration, and maintenance.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication skills and the ability to work collaboratively with cross-functional teams.
• A customer-centric approach to providing support and assistance.
• Familiarity with modern ICT tools, remote support tools, and system monitoring software.
• Proven ability to develop and deliver engaging training sessions for small groups.

How to Apply

If you're passionate about ICT support and eager to make an impact in a great work environment, we’d love to hear from you! Please submit your resume and cover letter outlining your relevant experience.

Closing date for applications is Monday 13 March 2025

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

We may contact suitable applicants before the advert closes and we may withdraw this advert at anytime.