Forty Winks Wagga Wagga

STORE MANAGER - Wagga Wagga, NSW

About the Position

Join the dynamic team at Forty Winks Wagga Wagga as our Store Manager, where your leadership will shape the future of our store and elevate the customer experience to new heights! You will have the exciting opportunity to inspire and guide a passionate team of sales and warehouse associates, driving not only sales but also ensuring our customers enjoy the quality bedding products and exceptional service we’re known for.

In addition, we believe in rewarding success. If you demonstrate your ability to excel and lead with vision, a fantastic opportunity awaits you to buy into the business and become our next valued business partner. Take the next step in your career and make your mark with us at Forty Winks!

Key Responsibilities:
1. Team Leadership
- Recruit, train, and supervise a team of sales/warehouse associates, ensuring they are knowledgeable about products, sales techniques, and customer service standards.
- Provide ongoing coaching, performance feedback, and development opportunities to team members to enhance their skills and performance.
- Foster a positive and motivating work environment that promotes teamwork, collaboration, and a customer-centric approach.

2. Sales and Revenue Generation
- Set sales targets, KPIs, and goals for the store, and develop strategies to achieve and exceed them.
- Monitor and analyze sales performance, customer traffic, and trends to identify opportunities for growth and improvement.
- Lead by example in driving sales and providing excellent customer service, actively engaging with customers and closing sales when necessary.

3. Customer Experience
- Ensure a consistent and exceptional customer experience by upholding the brand's service standards and creating a welcoming atmosphere in the store.
- Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve issues and maintain customer satisfaction.

4. Inventory Management
- Manage inventory levels with to meet customer demand while minimizing stock shortages and overages.
- Coordinate with suppliers and the corporate office to ensure timely restocking of products and accurate inventory records.

5. Visual Merchandising
- Oversee the store's visual presentation, ensuring that displays are visually appealing, well-organised, and aligned with the brand's guidelines.
- Regularly update product displays to reflect new arrivals, promotions, and seasonal themes.

6. Operational Excellence
- Maintain a well-functioning store by overseeing daily operations, including opening and closing procedures, cash handling, and security protocols.
- Collaborate with maintenance and support teams to address any technical issues, repairs, or facility maintenance needs.

7. Reporting and Communication
- Prepare regular reports on sales performance, inventory levels, and other relevant metrics for presentation to higher management.
- Communicate effectively with the corporate office, providing updates on store operations, challenges, and opportunities.

Qualifications
- Previous experience in retail management, preferably in the bedding, furniture, or related industry.
- Strong leadership and interpersonal skills, with a proven ability to motivate and develop teams.
- Excellent communication and customer service skills.
- Proficiency in sales techniques, inventory management, and basic financial management.
- Attention to detail and a keen eye for visual merchandising.
- Problem-solving abilities and a proactive approach to addressing challenges.
- Experience using Retail Express POS software is desirable.

- Flexibility to work weekends and public holidays as required.

This position requires you to work on weekends.

Benefits
- $70-$80k + Commission + Bonuses + Super.
- Opportunities for professional growth and advancement within the company.
- Employee discounts on bedding and related products.
- Join us and unleash your potential! Prove your success for a chance to buy into the business and become a valued partner. Your journey starts here!

Join our team at Forty Winks Wagga Wagga and play a pivotal role in delivering exceptional sleep solutions and enriching customer lives through quality products and outstanding service. Apply now and become a part of a dynamic and customer-focused retail environment.

*Note - only successful applicants will be contacted

All applications are strictly confidential.