Are you an experienced IT professional passionate about problem-solving and providing top-tier support? We seek a System Support Engineer to join our client's dynamic team. This role offers an exciting opportunity to work in a high-paced environment where your technical expertise and customer service skills will make a significant impact.

Key Responsibilities:

• Act as the first point of contact for end-user support and maintenance within the desktop computing environment.
• Assist with troubleshooting Windows 11 OS and desktop applications.
• Ensure timely resolution of service requests based on priority and service levels.
• Provide basic system administration and network support.
• Support and troubleshoot mobile devices as needed.
• Escalate unresolved issues to the appropriate teams.
• Provision and set up new IT equipment with attention to detail.
• Manage technology asset purchasing, inventory control, and tracking.
• Collaborate on IT projects as assigned.
• Participate in after-hours IT support on a rotating schedule.

Required Skills & Experience:

• 2+ years of experience in a system/helpdesk support environment.
• Hands-on experience supporting Windows 10/11 in complex business environments.
• Experience with Microsoft Active Directory and Entra in a hybrid environment.
• Office 365 administration knowledge.
• Basic networking knowledge.
• Exposure to cloud computing (advantageous).
• Excellent verbal and written communication skills.
• Strong ability to remain professional and composed in high-pressure situations.
• Passion for technology and a willingness to continuously learn and grow.
• Strong customer service mindset with a proactive approach to problem-solving.
• High work standards and accountability in task completion.
• Strong decision-making skills and ability to analyze data for effective solutions.
• Excellent time management and organizational skills.
• Energy and enthusiasm to operate effectively in a high-paced environment.
• A people person

Why Apply?

• Award-Winning Workplace: Recognized as a Great Place to Work
• Commitment to Innovation: They foster a culture that encourages continuous improvement and creativity.
• Career Growth Opportunities: Benefit from tailored development plans and a promote-from-within philosophy
• Bonus Structure: Based on your performance, you can earn up to a 6k bonus

We would love to hear from you if you are a tech-savvy problem solver who thrives in a collaborative and fast-moving environment! Apply today and take the next step in your IT career.