Team Leader, Clinical & Community Programs

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

• Full time, Fixed Term 12 months located at Deakin, ACT
• Annual Salary between $106,389.91 to $112,495.24 plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

This position coordinates allocated counselling and community programs and is responsible for leading a team.

Duties:

In consultation with the Director and Manager, the Team Leader is responsible for:

• Leading and managing the day-to-day work of the team to ensure effective, efficient processes and a high level of client service. This includes client engagement as required.
• Managing and supporting staff while maintaining a small client caseload.
• With the support of the CCP Managers and Senior Clinician, managing client risk issues to support clinical governance.
• Managing case allocation and working with the Senior Clinician to oversee quality of clinical and case note documentation to support clinical governance processes
• Liaising and managing relationships with internal and external stakeholders, including governmental agencies and act as point of contact for all representatives relevant to programs.

What you’ll need to succeed

1. Relevant experience and tertiary qualification in the field of Social Work, Psychology, Nursing, Occupational Therapy, Counselling or Social Science or related area. Current registration with at least one of the following professional associations: Australian Psychological Society (APS), Australian Health Practitioner Regulation Agency, the Australian Association for Social Workers (AASW), Psychotherapy and Counselling Federation of Australia (PACFA) and Australian Counselling Association (ACA).
2. Demonstrated team leadership, communication, and problem-solving skills, including the ability to build and develop relationships with colleagues, clients and their families and external groups.
3. Demonstrated ability to oversee and maintain clinical safety and quality standards, ensuring compliance with best practices and delivering safe, effective, and client-centred care
4. Demonstrated ability to oversee caseloads involving clients with multi-faceted needs, including screening, intake, assessment and intervention.
5. Demonstrated ability to prioritise workloads and to lead the team to deliver on challenging objectives in a timely manner.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today!

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 16 March 2025