Orthodontic Front Desk Receptionist

At Frankston Orthodontics, we are committed to providing oustanding patient care with the highest quality in treatment, in our modern specialist practice.

We are currently looking for an part-time Orthodontic Front Desk Receptionist to become part of our team. Whether its a career change or wanting to step into the specialist dental field, full on the job training will be provided, dental / medical reception experience preferred.

Responsibilities:
Providing administrative support to the practice and is responsible for maintaining good and timely communication between the patients and the clinical operations.

• Be able to provide administrative support to the practice
• Enhance the overall patient experience via collaberation with the orthodontist and clinical team
• Help maintain a smooth and efficient running of the front desk
• Maintaining and updating patient records
• Greeting and assisting patients with a warm, welcoming attitude
• Managing appointment bookings and scheduling
• Handling patient enquiries via phone, email, and in person
• Processing patient information, updating records, and managing paperwork
• Coordinating with the orthodontic team to ensure smooth patient flow
• Processing payments and insurance claims
• Maintaining a clean and professional reception area
• Other administrative duties as required

The ideal candidate will have:

• Previous experience in a reception or customer service role (healthcare / Dental experience is a plus)
• Exceptional patient care
• Strong communication and interpersonal skills
• Good organisational and multi-tasking skills
• Be motivated and show initiative
• Attention to detail
• Computer competency
• Strong interpersonal and relationship building skills
• Respectful, dependable and a team player
• Familiarity with orthodontic appliances (not necessary).
• Experience in handling sensitive patient information and maintaining confidentiality
  

Rewards:

• Working in a culture that encourages continuous improvement.
• A rewarding work environment with a genuine desire to see each other succeed.
• Support you professionally, career growth and pathways.
• Competitive pay and job security
• No late nights
• Quarterly team bonding events.

We encourage you to apply for the opportunity to become a valued team member of our caring and professional Specialist Orthodontic practice.

Please forward your resume with a cover letter to [email protected]