About Ofload and Our Mission

FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries. Freight in Australia is a $66 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty. Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.

At Ofload, we’re changing how the freight industry operates and bringing it into the digital world. We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators. By reducing empty truck miles, improving visibility, and optimising supply chains, we’re driving smarter, greener, and more efficient operations that benefit businesses and the environment.

This isn’t just logistics—it’s FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone’s lives.

Why Join Ofload?

Joining Ofload means being part of a high-growth scaleup. It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact. Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.

We’ve raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh. Along the way, we’ve been recognised for our innovation and culture:

• Ranked #1: Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics Platform
• Ranked #2: AFR BOSS Best Places to Work 2024 in Transport and Construction

At Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem. If you’re ready to be part of an ambitious team reshaping the freight future, we want to hear from you.n the environment and the industry.

About the Role:
As a Customer Service Representative at Ofload, you will be the frontline support for our customers, ensuring they receive world-class service. You will play a key role in managing inquiries, resolving issues, and providing an exceptional customer experience. Working in a fast-paced environment, you will collaborate with internal teams to drive solutions and improve service quality.

This role will be required to work hours of either 6am to 2pm or 1pm to 9pm.

What You’ll Do:

• Deliver exceptional customer support via phone, email, and chat, ensuring all inquiries are handled efficiently and professionally.
• Troubleshoot and resolve customer issues, escalating where necessary to ensure a timely resolution.
• Maintain accurate customer records and document interactions to ensure transparency and service consistency.
• Work closely with internal teams to enhance processes and improve the customer experience.
• Provide feedback on common customer pain points and suggest improvements to enhance our service.
• Support high-priority customers with tailored assistance and proactive communication.

Qualifications and Skills:

• 1-3 years of experience in customer service or a similar role.
• Customer-obsessed mindset with a passion for delivering outstanding service.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Excellent verbal and written communication skills.
• Organised, detail-oriented, and able to manage multiple tasks effectively.
• A team player who thrives in a collaborative and fast-paced environment.
• Experience in logistics or freight is a plus but not required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

More than a job! We look after you through:

• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns.
• Our annual Summer Camp offsite

Office Benefits:

• Weekly catered breakfast, monthly team lunch and a number of delicious snacks
• Morning brew of your choice at our local cafe
• Quarterly celebrations and team events;
• Table tennis, board games and an office library