The Medical Secretary will provide high quality service, by greeting patients on arrival to the rooms, scheduling appointments, including follow up tests and appointments with other medical practitioners and service providers, answering general enquiries either over the telephone or in person, maintaining patient files including creating reports and accounts, managing doctors' medical appointment books as well as attending to the doctors' individual diary/calendar and scheduling.

The principal responsibility of a Medical Secretary is to provide high level administrative support to doctors, patients and their families and other visitors to the Practice by:

• Utilising the Practice Management Software, Shexie to maintain patient files, confirming and/or updating patient information on their arrival to the rooms ensuring patient confidentiality at all times.
• Attending to patient enquiries both in person and over the telephone as well as enquiries from other professional services.
• Attending to patient appointments, and/or follow up appointments, including hospital admissions with other practitioners and service providers as required.
• Managing the doctors’ medical appointment book in our specialist practice software, Shexie as well as attending to the doctors’ individual diary/calendar and scheduling.
• Attending to patient and hospital billing and receipting.
• Developing and maintaining a high skill level in the use of our specialist practice software.
• Creating letters and other medical reports.
• Understanding and following WH&S requirements, including the maintenance of a safe environment for colleagues, patients and other visitors to the Practice at all times.
• Attending to any other duties as required by the Practice from time to time.