The Opportunity

Are you driven , empathic and interested in pursuing a career in the medical industry to make a real difference in the world?.. then this role is the opportunity for you.

Our locally, nationally and internationally recognised surgical practice is currently seeking either experienced or non-experienced Medical Receptionists to apply to join our team.

Benefits:

• Dynamic and fast-paced environment where you will be provided with comprehensive training
• Fulltime Monday to Friday 9am-5pm
• Assist with medical reception, clinics and medical admin

The Practice

We are a highly regarded orthopaedic and sarcoma surgical practice, conveniently located in Newtown. Our practice specialises in a range of areas including hip and knee surgery including joint replacements, complex orthopaedic revision surgery, as well as bone and soft tissue tumours, and cutting edge technology such as 3D printing, a field in which we are world leading.

By joining our practice, you will become an integral part of a professional and compassionate team that excels in the forefront of this unique field and in providing unparalleled patient care.

We take great pride in our commitment to maintaining strong work ethics and values and we are currently seeking a Medical Receptionist who can serve as an ambassador for these principles.

Within our practice, you will work closely with a dedicated team consisting of a Practice Manager and two part-time Medical Secretaries. The medical software used is Genie software.

The Role

No two days are the same - from answering the phones, co-ordinating clinics, administration tasks, to liaising extensively with patients. This role offers you a diverse and dynamic work experience that encompasses a wide range of duties and responsibilities.

This is a fulltime position and the hours are Monday to Friday 9am to 5pm.

The duties and responsibilities are:-

• You will be the face of our business, making a lasting impression on patients through outstanding customer service on the phone and in person
• Master the art of efficient data management, from patient records to appointments, procedures, correspondence and accounts
• Take charge of managing and triaging all new patient referrals ensuring a seamless experience
• Efficiently manage our patient bookings in Genie software
• Be the bridge that connects our practice with our specialists and healthcare professionals, ensuring smooth collaboration
• Share valuable information to patients on practice services and fees
• Manage patient invoicing and receipting of consultations (Medicare, DVA, Workers Compensation)
• Ready to tackle any other admin duties as directed by the Practice Manager

The ideal candidate will have the following attributes:-

• Previous experience as a Medical Receptionist/Secretary is highly regarded, however we welcome experienced receptionists/administrators from other industries who are ready to dive into the world of healthcare
• Bring warmth, compassion and a caring manner to every patient interaction, making them feel valued and cared for
• Initiative and a pro-active attitude, always looking for ways to go above and beyond
• Thrive in a fast-paced environment and remain calm, cool and collected under pressure
• Showcase your excellent organisational, time management and communication skills, ensuing no detail slips through the cracks
• Solve problems with creativity and resourcefulness
• Excel in building connections, with excellent people skills that allow you to relate well to patients, staff and health care professionals
• Enjoy the camaraderie of a team environment, where collaboration and support are what makes the team so successful

So, if you are ready to step into the world of healthcare or looking for your next exciting role in medical administration, we would love to hear from you.

To apply for this position, please email your resume to Bernadette Beach [email protected] quoting Medical Receptionist/Secretary- Newtown.

For telephone enquiries, please phone Bernadette on 0414 943 541