About Us:

Nunawading Auto is located 30 minutes east of Melbourne’s CBD, operating a family-owned dealership group, consisting of mainstream volume brands.

We are a customer focused business, where employees are at the forefront of providing exceptional customer service and organisational culture.

What we are looking for?

We are seeking an experienced and talented Senior Service Advisor to assist and grow within the existing team members.

Candidates who are highly motivated with amazing attitude, energy and drive to succeed with a focus on exceeding the expectations of management, shareholders and their valued customers within a fast paced environment.

We are seeking a full-time professional to provide the best customer experience across all our brands, including Hyundai, LDV, RAM, Jeep, SsangYong, Alfa Romeo and Fiat. We have two service departments and seeking two full time service advisors to work in a team environment.

About the Role:

As part of our exceptional management team, you will assist the group, offering feedback to further improve our daily process. Consistently maintaining a "best in town experience" high performing service team and delivering customer satisfaction to the highest levels.

As a Senior Service Advisor you will play a pivotal role in the business’ success and the satisfaction of our clients. Your role will require you to provide our clients the best and most suitable service for their needs. You will be responsible in driving and motivating your team for success in achieving and exceeding set budgets and other KPI’s.

Key Responsibilities:

• Profit Optimisation of key revenue streams
• Understanding the OEM and the business purpose and vision
• Ability to achieve and exceed internal targets, Manufacturer expectations and KPI's
• Understanding of Pentana Solutions DMS and X-Time advantageous
• Providing the ultimate customer experience
• Cultivate a culture of engaged staff
• Leading and overall management of your fellow technicians
• Training and development of product knowledge
• Providing exceptional product and service knowledge to our customers
• Building and maintaining strong relationships with internal and external stakeholders
• Maintaining current knowledge regarding the brand, it's products and services

About You:

We are looking for someone who is highly motivated and driven, has good sale skills, confident in their communication skills, leadership skills and a passion for delivering exceptional customer service – We want you! Apply now!

You will ideally possess:

• 2 years experience as a Service Advisor preferred
• A track record of high performance in a similar role
• Capacity to manage and drive consistent results
• Operate with a high level of integrity
• Having a personal commitment to success
• Able to implement and maintain change in a busy environment
• Meet KPI's for customer service levels on a regular basis
• Excellent communication and interpersonal skills

Our Guarantee:

• Excellent remuneration package commensurate with experience offered
• Regular ongoing training to support your professional development goals, in a modern facility setting
• If you are a self-motivated looking for the ideal opportunity to advance your career apply now
• Work as a part of a strong, supportive team culture with strong managerial leadership
• Our dealer group is family owned and operated with opportunity for long-term employment
• RDO per month (subject to terms and conditions)

What's next:

If you want to join this expanding and vibrant organisation, apply now by emailing your CV and covering letter