We currently have an exciting opportunity available for a dedicated Operations Scheduler to join our Grace Information Management Destruction team.

You will be responsible for the day-to-day scheduling of trucks throughout the NSW / ACT area, allocation of Drivers, liaising with customers as well as confirming jobs through computer system and ensuring reduction of wastage in time and increase in productivity. Reporting to the Operations Manager, you will be working in a dynamic, fast-paced and changing environment.

You will be required to work closely with the Operations Manager to cultivate a driven team with a customer centric ethos and attention to detail in everything you do.

Key responsibilities include, but not limited to:

• Collate orders both scheduled and ad hoc and assign them to the driving team to action in accordance with company procedure
  • Use of software to gain route optimization and productivity on the set runs for drivers
  • Reduce wastage of time increase productivity with drivers by providing efficient run schedules
• Use of phone, email to communicate with Drivers, customer service and management keeping up to date with daily activities
• Communicate directly with clients via phone or email to inform them of service dates and changes etc and address clients concerns raised
• Produce reports on activity levels, SLA achievement, environmental targets and share with management and clients as required
• Respond to any client challenges/complaints directly in a timely fashion and ensure an appropriate resolution has been completed.
• Monitor and manage overtime and fatigue of drivers.

The ideal candidate will possess:

• Proven experience in scheduling, preferably within the transport industry.
• Strong organisational and time management skills
• Computer and customer service skills
• Excellent attention to detail and a positive attitude is a must.
• Demonstrate a strong safety leadership
• MR Licence or higher
• High Risk Work LF Licence an advantage

What’s in it for you?

• Excellent salary and Performance Incentive Reward Scheme
• The opportunity of career advancement through mentoring and our formal talent management program
• A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more
• The opportunity to work with a great team in a dynamic fast paced environment

To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About Grace Group

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions. Our dedication to inclusivity means we strive to create a workplace where everyone, regardless of their background, feels valued and included.