Transport Coordinator

Reporting to the Managing Director, The transport Allocator plays a vital role in ensuring the seamless co-ordination of transportation activities with a strong emphasis on customer and carrier satisfaction. This role requires a detail-oriented and customer obsessed professional who will be responsible for optimising routes, managing carrier relationships and continuously improving our transportation operations.

Why HFMG?

At HFMG we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

• Development and growth opportunities
• Employee Recognition and Rewards Programs
• Flexible working arrangements
• 24/7 Access to our Employee Assistance Program

Key Responsibilities

Safety focused leadership:

Understand COR legislation and how it relates to the day to operation.
Reports all Incidents, Near Misses and Hazards immediately to the Safety Manager
Drive safety & continuous improvement initiatives within the business.

Customer Centric:

Understand and anticipate customer needs to ensure a high level of satisfaction.
Proactively communicate with customers to provide real-time updates on pickups/deliveries, address those concerns and gather feedback.

Carrier Management:

Build and maintain strong relationships with all carriers to ensure reliable & efficient transport services
Negotiate rates, terms and conditions with carriers to optimise cost and service levels

Problem Solving:

Identify & address any issues or challenges in the transport process promptly and effectively.
Collaborate with cross functional team members to implement solutions and prevent a recurrence.

About you:

Proven experience in transportation management with a focus on customer and carrier relationships
Strong negotiation & communication skills
Analytical mindset with the ability to make data-driven decisions
A passion for exceeding the customer expectation
Strong organisation planning skills
Proactive problem solver with a continuous improvement mindset
Ability to thrive in a fast-paced and dynamic work environment.
Ability to work autonomously and provide timely, safe and effective advice to drivers on the road.
Strong work ethic with a passion for the industry and commitment to continuous improvement.
Experience using Excel will be highly regarded.
Ability to adapt to changing demands and pressures.

This role is based in Berrigan, NSW but we are open to discussing flexible working options including hybrid, remote or from a satellite office.