Position Description

Position:

Aged Care Manager

Salary:

A base salary for this position is negotiated under a LifeTec Employment Contract. In addition to the base salary, remuneration for this position also includes 11.5% superannuation and the opportunity to obtain further benefits by salary packaging.

Location:

Milton, Brisbane with possibility of travel

Reports to:

Chief Executive Officer

LifeTec Strategic Purpose

LifeTec’s purpose is to connect people and communities through assistive technologies to enable their aspirations.

LifeTec Values

The things we value determines LifeTec’s work and how we do that work. Our shared values strongly influence how well we deliver the LifeTec purpose. Everyone working in and for LifeTec is expected to demonstrate these values in their work.

LifeTec values are:

• Caring for People and Community is core to our purpose and provides us with our reason and motivation to work together in LifeTec.
• Integrity, Respect and Dignity in everything we say and do. Treating everyone as they would like to be treated while being transparent and accountable will enable clients and stakeholders to value and trust us.
• Alignment with our Strategic Purpose as individuals and as an organisation enables us to create the best possible outcomes for our clients and stakeholders.
• Being Alert, Nimble and resilient in everything we do ensures success, enhances our value and makes us more resilient in times of change.
• Collaboration within LifeTec and with external stakeholders ensures that we can leverage the unique contributions of all.
• Social Entrepreneurship will ensure we practice a blend of sound business principles and commercialism with social cause and compassion.
• Contemporary Innovation and Leadership ensure that LifeTec continually improves its value proposition to clients through new thinking and practice in assistive technology services.

LifeTec Business Strategy

LifeTec’s strategic purpose will be achieved through the following business strategies:

• LifeTec will set the benchmark for innovation, quality, effectiveness and efficiency in a range of client driven assistive technology services.
• The aim of this strategic focus is to deliver high value to people, communities and stakeholders while strengthening LifeTec’s capability and reputation.
• LifeTec will influence Government policy and industry practice to maximise the value of assistive technology to people, communities and stakeholders.
• The aim of this strategic focus is to leverage LifeTec’s capability and reputation to create much larger and more enduring benefits to people and communities than LifeTec could possibly achieve on its own.
• LifeTec will optimize reach and accessibility of its services to clients, communities and stakeholders.
• The aim of this strategic focus is to maximize peoples’ accessibility to our services regardless of their location or circumstances.

Position Objective

The Aged Care Manager is responsible for the development of a quality and client focused services framework, and the effective and efficient delivery of resultant services. A key goal behind this objective is to ensure LifeTec’s scope of services, delivery models and team capability meet the expectations of key stakeholders including consumers, funding partners, and LifeTec. The Aged Care Manager is responsible for the leadership and development of administrative service delivery staff.

Responsible for developing service improvement strategies in conjunction with management, the Aged Care Manager will drive a process of continuous improvement, service innovation, and sector engagement activities.

The Aged Care Manager is also expected to contribute to the capability, capacity and viability of LifeTec’s services. This will be achieved by:

• Identifying services that are required and wanted (sector engagement)
• Developing service models to deliver these services in a client focused, effective and efficient manner (service development)
• Managing quality service outcomes
• Leading and developing service delivery staff

Functional Relationships and Reports

The Aged Care Manager will work closely with management and senior staff to achieve the position objectives including meeting both service and business goals. All Aged Care administration staff will report to the Aged Care Manager.

The Aged Care Manager will work with the management team and health professionals, Senior HPs, and Clinical Lead and will communicate with all relevant staff to ensure clarity of strategies, processes and desired outcomes.

Specific Duties

Service Development and Delivery

• Ensure services remain aligned with LifeTec’s service and business strategies
• Develop LifeTec’s services to ensure they achieve high service and quality benchmarks as demonstrated in our outcomes
• Investigate and develop service models that combine innovation with evidence-based practice, and deliver services effectively and efficiently
• Manage the delivery of services so they remain client focused, effective and efficient

Provide leadership to LifeTec staff

• Lead and manage relevant staff to achieve organizational objectives
• Lead and manage relevant staff to ensure a positive team membership and culture is maintained
• Ensure LifeTec has the necessary capacity and capability to meet current and future service demands
• Role model desired professional and personal qualities to staff in accordance with LifeTec’s values
• Effectively manage the resolution of operational and/or people issues and matters
• Demonstrate appropriate communication and temperament at all times, especially when dealing with challenges

Sector Engagement

• Participate in consumer engagement activities to identify and stay abreast of their wants, needs and aspirations
• Utilize sector engagement evidence to ensure services provide good value proposition to stakeholders
• In conjunction with management, utilise sector engagement evidence to demonstrate the social and economic value of AT

Manage LifeTec’s outcomes and research activities

• Manage relevant research activities to progress evidence-based practice and innovative practice including new service models

Business Development, Marketing and Promotion

• Contribute toward the identification and development of new business opportunities and initiatives
• Work closely with the Business Development and Marketing Manager to ensure a joint approach is taken to ensure the growth of LifeTec services
• Contribute towards the development of funding and other business submissions as required
• Participation in the development and implementation of marketing strategies
• Actively promote and represent LifeTec to stakeholders in a professional manner in line with our communications strategy

Quality Management Systems

Work with the Quality and Compliance Manager and CEO to:

• Manage Incidents and Accidents happening within the Aged Care Programs
• Manage Complaints and Compliments within the the Aged Care Programs
• Develop appropriate quality control processes to unsure LifeTec’s services and operational models remain effective, efficient, and meet quality requirements
• Ensure LifeTec continues to meet quality and safety standards required to meet all required regulations and standards
• Contribute to Continuous Quality Improvement processes and associated Audits as part of the Quality Management System Team
• Participate in and contribute to the Business Continuity Management Team, including processes to manage the safe and effective continuity of LifeTec services through times of challenging circumstance e.g. pandemics, extreme weather events and other situations which could potentially impact on LifeTec service delivery

Confidentiality and Legislative Responsibilities

• Maintain appropriate levels of confidentiality and privacy in accordance with LifeTec guidelines and Employment Contract. This includes non-disclosure of employment conditions (including salary) to LifeTec staff outside of senior management
• Practice (and model), safe and professional work practices including Health and Safety principles and Equal Employment Opportunity
• Ensure management is notified of any change in security checks that impact on LifeTec

Service Manager Key Performance Indicators

• A set of Key Performance Indicators (KPIs) will be agreed with the Aged Care Services Manager and will form a part of the ongoing performance measurement of the role.
• The KPIs will include performance and behavioral indicators

Acceptance of Position Description

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