The Sydney Colorectal Clinic is expanding and seeking a positive, motivated, and compassionate medical receptionist to join the team at our busy consulting rooms in Darlinghurst.

About the Sydney Colorectal Clinic

The Sydney Colorectal Clinic is a specialist colorectal clinic located in Darlinghurst. Our clinic supports a total of 10 medical practitioners. We support patients through their medical journeys and aim to destigmatise colorectal conditions. As such, this role requires a high level of empathy, patience, efficiency and communication skills, as we deliver patient-centred care in a kind, calm and professional manner.

Key Duties include:

• Answering incoming calls or emails
• Responding to patient enquiries
• Using practice management software to schedule patient appointments and maintain patient records
• Preparing and processing Payments and Claims
• Managing surgical bookings and operating lists
• Assisting with surgical quoting and enhancing the patient experience in the lead up to surgery
• Managing referrals and incoming correspondence
• Collecting accurate patient information and updating patient details
• Delivering empathetic, patient-centred service at the reception desk
• Transcribing and sending medical reports
• General administration and reception duties, including faxing, scanning, and emails
• Covering staff during annual leave periods, when required
• Working with our medical practitioners and providing focused admin assistance and support

About You:

• Positive, kind, hard-working and compassionate
• Strong interpersonal communication skills and ability to develop rapport with patients
• Able to build and maintain strong connections with medical practitioners, surgical teams and hospital admin staff
• Excellent organisational skills and attention to detail
• Ability to adapt, multi-task and learn new skills quickly and efficiently
• Passionate about enhancing the patient experience and providing world class care/support
• Reliable and honest with a strong work ethic
• Bachelor's degree desirable, but not required
• Previous medical receptionist experience is beneficial, but not required

Location and Benefits:

• Located in Darlinghurst, close to public transport routes
• Work closely with a friendly, supportive team including 10 specialists, 2 additional receptionists and the practice manager
• Full Time Position, Monday to Friday
• Full Training Provided
• Opportunity to grow within the business
• Looking to commence early February 2025