
National Technical Support Engineer
Fronius Australia
Posted 20 days ago
About the business and the role
Fronius Australia is an international organisation with over 60 years of experience. A global leader in renewable energy and sustainability, our company is a well-known and trusted brand within the Solar Industry.
An exciting opportunity has become available to join our team based in Tullamarine, Melbourne. As a National Technical Support Engineer, your experience, qualifications and commitment will be highly regarded, and contribute to both your professional development, and the organisations on going success.
Benefits:
- Company that cares about its people and provides a great working environment
- Hybrid Working Arrangements
- Progression and Development opportunities
Job tasks and responsibilities:
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Design of residential and commercial solar power generation systems using in house software and tools
- Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards
- Developing, updating and managing technical documentation for commissioning of our products and also for integration of third party electrical and communication devices with our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Skills and experience:
- Ability to handle high volume phone calls and emails.
- Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
- Good organisational skills
- Solid technical understanding of Solar PV and electronics
- The ability to prioritise and problem solve
- Direct Solar Industry experience an advantage
- Experience in a role which requires inter department communication and coordination an advantage
- Relevant qualification in electronic engineering and renewable energy equivalent
- Strong work ethic
- Strong Microsoft windows and office skills
- Microsoft Dynamics CRM experience an advantage
- Solutions based mindset
If this role sounds like you, we'd love to meet you.
About Fronius Australia
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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