About the business and the role

Fronius Australia is an international organisation with over 60 years of experience. A global leader in renewable energy and sustainability, our company is a well-known and trusted brand within the Solar Industry.

An exciting opportunity has become available to join our team based in Tullamarine, Melbourne. As a National Technical Support Engineer, your experience, qualifications and commitment will be highly regarded, and contribute to both your professional development, and the organisations on going success.

Benefits:

• Company that cares about its people and provides a great working environment
• Hybrid Working Arrangements
• Progression and Development opportunities

Job tasks and responsibilities:

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Design of residential and commercial solar power generation systems using in house software and tools
• Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards
• Developing, updating and managing technical documentation for commissioning of our products and also for integration of third party electrical and communication devices with our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs
• Liaise with Technical Support International

Skills and experience:

• Ability to handle high volume phone calls and emails.
• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
• Good organisational skills
• Solid technical understanding of Solar PV and electronics
• The ability to prioritise and problem solve
• Direct Solar Industry experience an advantage
• Experience in a role which requires inter department communication and coordination an advantage
• Relevant qualification in electronic engineering and renewable energy equivalent
• Strong work ethic
• Strong Microsoft windows and office skills
• Microsoft Dynamics CRM experience an advantage
• Solutions based mindset

If this role sounds like you, we'd love to meet you.