About the role

This full-time Disability Support Services Admin role at National Supported Living Project Pty Ltd in Newcastle, NSW offers the opportunity to contribute to the delivery of essential community services. In this position, you will play a key administrative and organisational function to support the operations of your team of support workers, ensuring participants receive high-quality care.

What you'll be doing

• Providing comprehensive administrative support to the disability support team
• Ensuring staff produce detailed client records and case notes in line with organisational policies
• Coordinating appointments, transport, and other logistical arrangements for clients
• Producing staff rosters.
• Assisting with the preparation of reports, presentations, and other documentation
• Serving as the first point of contact for participants and their families, and workers, responding to inquiries and providing information
• Supporting the organisation of team meetings, training, and other events
• Contributing to the continuous improvement of administrative processes and procedures
• Working collaboratively with the Board of Directors to deliver the best possible service for our participants and give our employees all possible opportunities to thrive.

What we're looking for

• Relevant administrative or customer service experience, preferably in a community services or disability support setting
• Strong organisational and time management skills with the ability to prioritise tasks and meet deadlines
• Excellent communication and interpersonal skills, with a friendly and empathetic approach
• Proficiency in using Microsoft Office suite and client/case management software
• Knowledge of disability services and relevant legislation and regulations (desirable)
• A passion for making a positive difference in the lives of people with disabilities and their families

What we offer

At National Supported Living Project Pty Ltd, we are committed to supporting our employees and providing a rewarding work environment. You can expect:

• Competitive remuneration and benefits package
• Opportunities for professional development and career progression
• Flexible work arrangements and a focus on work-life balance
• A collaborative and supportive team culture
• Employee wellbeing initiatives and access to mental health support

About us

National Supported Living Project Pty Ltd is a leading provider of disability support services in the Newcastle region. Our mission is to empower individuals with disabilities to live independently and participate fully in their communities. With a strong focus on person-centred care, we strive to deliver high-quality services that make a meaningful difference in the lives of our clients.

If you would like to be part of a team where your experiece and ideas are valued we encourage you to apply now.