Welcome to the OT Group

Our motivation is simple, providing better health care and disability support services for each and every member of our community.

We are excited to be expanding our service to provide Support Coordination and are looking for a team member to work alongside our administration team with the view of moving into Support Coordination in the coming months.

This position will be based in our Moonee Ponds office. The successful candidate will provide admin support to the wider OT Group team and support participants in the local area with their need for Support Coordination.

Benefits of working with the OT Group

• Join an award winning team. We are proud to have been recognised as one of the ‘Three Best Rated’ Occupational Therapy providers in 2022, 2023 and 2024.
• Supportive administration team. Join our three highly experienced fulltime administration staff to build your skills and competence in the NDIS sector.
• Above award remuneration.
• Skill development and career progression. Support from your manager to identify your areas of interest and develop skills as desired.
• Close-knit team. We are proud of our supportive team that encourages each and every member to be their best.

About the role

This is a permanent full time, in office, role.

Administrative tasks include:

• General administration duties including file and document management.
• Supporting therapists with new referrals, appointment booking and calendar management.
• Managing incoming and outgoing referrals and enquiries.
• Managing and inputting NDIS Service Agreements.
• Accurate data entry and management.
• Management of office supplies.
• Assist with the onboarding of new staff members.
• Creating and maintaining cloud-based case management records.
• Basic bookkeeping, invoicing and account management.
• Liaising with the NDIA where required.
• Following and upholding policies and procedures.
• Use of practice software and Microsoft Office.
• Day-to-day problem solving.
• Adhoc requests or duties where required.

Support Coordination tasks include:

• Support participants to understand and use their NDIS plans.
• Complete referrals to link participants with their required supports.
• Collaborate with the participant’s care team to ensure supports are aligning with goals.
• Creating and maintaining cloud-based case management records.
• Complete NDIA required reporting and documentation.
• Comply with all relevant NDIS legislation.

About you

Essential:

• Exceptional customer service and care.
• Impeccable attention to detail.
• Excellent verbal and written communication skills.
• Effective time management and organisational skills.
• Demonstrated initiative and enthusiasm.
• Exceptional communication skills.
• Ability to complete multiple tasks to a high standard.
• Ability to problem-solve and troubleshoot issues.
• Working With Children’s Check or eligibility to apply.
• NDIS Worker Screening Check or eligibility to apply. (This is required prior to commencement of the role).
• National Police Check.
• Current drivers' licence and vehicle.

Highly desirable

• Experience working in the NDIS Sector.
• High level understanding of the Support Coordination role.
• Experience with Xero or similar systems.

How to Apply

Please submit your resume and cover letter via the ‘Apply Now’ button, or alternatively, directly to [email protected] and [email protected]. If you would prefer to have a confidential conversation about your career before applying, please call Hannah on 03 5409 2080, or Mikaela on 0493 283 449.

We encourage you to visit our website and follow us on social media where you can find out more;

Web: https://theotgroup.com.au/

LinkedIn: https://www.linkedin.com/company/occupational-therapy-group

Facebook: https://www.facebook.com/theotgroup.com.au