About us

Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments

About the Role

We’re looking for a Service Desk Team Lead to oversee the corporate IT systems and services for our GP AU/NZ teams. In this hands-on leadership role, you’ll ensure our staff have the tools and support they need to deliver exceptional service to customers.

Your primary focus will be leading our IT operations team, providing technical guidance, people leadership, and strategic direction across Oceania. You’ll also collaborate with cross-functional teams to develop best practices for infrastructure management across the company.

Key Responsibilities:

• Manage corporate enablement services, including their infrastructure and cloud environments.
• Lead and mentor a team of technical professionals.
• Oversee strategic planning for team growth and evolving technologies.
• Manage and prioritize workloads, ensuring operational efficiency.
• Apply ITIL frameworks to resolve escalated issues effectively.
• Design, implement, and maintain system and application monitoring solutions.

About You

You’re an experienced IT leader with a strong grasp of modern infrastructure, cloud, and SaaS best practices. With a hands-on approach, you thrive in technical environments, designing scalable solutions with security and distributed system considerations in mind.

You bring:

• A tertiary qualification in IT or a related field.
• 3+ years of experience managing technical teams.
• Strong knowledge of web technologies, including performance monitoring and end-user experience optimization.
• Proven stakeholder management skills, ideally in a multinational environment.
• Moderate experience with automation tools and Infrastructure as Code.
• A working knowledge of Agile methodologies (preferred).
• Excellent communication and collaboration skills.

Salary

The salary range for this role is $120, 000 – 130, 000 per annum + superannuation.

Our Benefits

Join a leading global technology brand that offers benefits you’ll actually value, including:

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.

For further information please email [email protected]

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role.