Maker Store is Australia’s leading online engineering solutions company, empowering engineering professionals, creators, and hobbyists with innovative products and support. We specialise in engineering solutions, including but not limited to Linear Motion, CNC machines, 3D printers, robotics, mechatronics, control electronics, and more. With a focus on cutting-edge technology and a commitment to fostering creativity, we’ve built a passionate community of makers and innovators.

Our mission is to be the go-to destination for engineering solutions, delivering exceptional value and supporting a growing community of makers, professionals, and innovators.

We are seeking a Technical Customer Support who seamlessly aligns with our high-performance culture and values, embodying three core qualities that define our team:

• Positive Energy – You exude positivity, fostering an uplifting and collaborative work environment.
• Problem-Solving – You thrive in complexity, leveraging technology and strategy to drive operational excellence.
• Extra Mile Mindset – You go above and beyond, demonstrating a commitment to excellence and company growth.

The Ideal Candidate:

You're technically minded with a passion for engineering and technology. You enjoy solving problems and have a natural ability to explain technical concepts clearly. Your resilience and adaptability make you perfect for our fast-paced technical environment, while your customer service skills ensure our community receives the support they need.

Key Responsibilities:

• Provide technical guidance on our engineering product range
• Deliver exceptional customer support via phone, emails, live chat and face-to-face interactions.
• Process orders and create detailed quotes
• Work alongside senior engineers on complex technical queries
• Contribute to product documentation and website content

Required Skills:

• Technical aptitude and mechanical understanding
• Excellent communication and listening abilities
• Digital literacy and computer proficiency
• Critical thinking and problem-solving skills
• Ability to learn and adapt quickly
• Experience in customer service or technical support
• Resilience and positive attitude under pressure

What We Offer:

• Competitive salary package.
• Supportive and innovative work environment.
• Opportunity to work with cutting-edge technology.
• Professional development opportunities.
• Being an important part of one of Australia's engineering solutions providers.
• Engagement with a passionate maker community.

Ready to Join Our Engineering Community?

If you're excited about combining technical knowledge with customer service excellence, we want to hear from you. Submit your resume and a cover letter explaining why you'd be perfect for this technical support role.

• Employee discount
• Free drinks
• Professional development assistance