Our client is seeking a customer-focused Assistance Service Manager to join their dynamic team in Brisbane, QLD. Managing, motivating and leading a team of Service Advisors to ensure smooth communication from the workshop to the customer.

Key Responsibilities Customer Satisfaction & Service Delivery -

• First point of contact for customer complaints: Resolve any concerns promptly to ensure complete customer satisfaction.
• Ensure efficient and courteous customer reception: Provide a welcoming environment for all customers.
• Follow-up management: Ensure Service Advisors follow up with customers promptly and effectively for the best service experience.

Service Department Operations -

• Oversee the daily operations of the Service Department, ensuring smooth coordination between the reception area, workshop, and parts departments.
• Ensure compliance with manufacturer warranty processes, maintaining the highest industry standards.
• Assist in managing the workshop and parts departments, ensuring efficient operations, timely repairs, and service delivery.

Team Leadership & Motivation -

• Lead and motivate a team of Service Advisors: Drive performance, helping them achieve sales and service objectives.
• Ensure optimal capacity operation: Control costs, set service goals, and build positive relationships to meet and exceed targets.
• Support the Service Manager in the smooth running of all departmental operations, ensuring a high level of service and customer satisfaction.

Sales & Profit Objectives -

• Meet service sales and profit goals by focusing on efficiency, cost control, and customer satisfaction.
• Build strong relationships with both customers and employees, fostering loyalty and long-term business growth.

Skills & Experience -

• At least 1-Year of relevant employment experience is required as a Service Advisor or in a senior position within an automotive dealership.
• Strong business development skills and a proven track record of driving service department performance.
• Excellent communication skills (both written and verbal) for effective interaction with customers and team members.
• Sound PC skills and familiarity with industry-specific software systems.
• Technical knowledge: Not necessary to be a qualified technician but a strong understanding of automotive processes is preferred.

Salary rate will be $65,000 - $75,000 per annum + superannuation depending on experience.

This position is fulltime and shortlisted candidates will be contacted.

Please Email your resume ASAP to [email protected] or via the website.

Thank you.