We are seeking a Casual Patient Administrator/Clinical Assistant with a minimum of 5 years’ frontline experience, to join our friendly, energetic and dynamic team in a busy and growing ophthalmology practice located on the beautiful Sunshine Coast.

The practice is located in Buderim, with a satellite location in Gympie, Queensland and is focused on the treatment of medical and surgical problems concerning the eye. It employs the latest technology and diagnostics to provide leading-edge medical services to the region.

As it’s a casual role (with a view to a permanent role in the future), the successful applicant must have some flexibility with hours and days. You would not be required to work Saturdays.

Primary Responsibilities:

Ensure the following 'in-house' services are delivered in a smooth and efficient manner:

• Taking incoming telephone calls and assisting patients with general enquiries,
• Manage patient billing and receipting, surgery quotes & invoices and consultation list preparation
• Assist the Doctor & clinical team with day-to-day administrative support and take an active part in working closely with other team members to manage daily tasks.
• Assist the Optometrists and Ophthalmic Technicians with taking patient eye pressures, doing scans, and generally help where needed. On the job training for the clinical aspect will be provided
• Function in a highly organized, and time efficient manner at all times, problem solve, meeting deadlines and carrying out required tasks. The ability to ‘think’ on your feet is a must.

Preferred skills/experience:

• Experience with Gentu practice software or similar medical practice software.
• A well-developed knowledge base of Medicare and Private billing for consultations and surgical procedures, ideally in an Ophthalmic practice. Knowledge of MBS, Oculo and PRODA is useful.
• Demonstrated outstanding customer service and people skills with the ability to relate well to patients and communicate with health care professionals/external health facilities as needed.
• Demonstrated high level of motivation and be able to operate with attention to detail.
• Demonstrated ability to multi-task within a fast-paced working environment.
• Be able to take direction.
• Work unsupervised where required.