Administrative Assistant
Casual: 3-5 Days
Sippy Downs, Sunshine Coast QLD

Harmony Psychology is a private practice located on the picturesque Sunshine Coast, offering professional therapeutic services tailored to individuals across the lifespan. We pride ourselves on delivering exceptional client care, timely assessments, and effective treatment outcomes.

Administrative Assistant/PA at Harmony Psychology

Are you an experienced and motivated individual looking for a rewarding role? Harmony Psychology is seeking a highly skilled and efficient Administrative Assistant to support our growing practice.

Key Details:

• Starting Position: Casual
• Hours: 15-38 hours per week
• Future Opportunities: Potential for permanent full-time

About Harmony Psychology

Harmony Psychology is a trusted Mental Health Service Provider on the Sunshine Coast, recognised for delivering high-quality care to individuals from all walks of life. As our reputation continues to grow, we remain committed to the well-being of our clinicians and staff, fostering a supportive and valued team environment where everyone can thrive.

The Role

Our administrative team is the backbone of our business, serving as the first point of contact for both clients and referrers. As a crucial member of this team, you’ll be responsible for delivering excellent customer service and providing essential support to our psychologists and Director.

Key Responsibilities

• Handle reception duties, including answering phones, scheduling appointments, and managing emails enquiries promptly
• Utilise Halaxy to manage clinical administrative tasks effectively
• Process payments and claims for Medicare, DVA, NDIS, Workcover Qld and Private Health Care Insurance
• Greet clients and stakeholders warmly and make them comfortable on arrival
• Manage the diaries of the clinical team and ensure smooth scheduling
• Assist the clinical team by sending correspondence to GPs and other parties, scanning and uploading documents and correspondence, filing, and maintaining inventory
• Own transport for errands as needed
• Uphold confidentiality and manage sensitive information responsibly
• Contribute to fostering a healthy team culture and embody the values and professional image of Harmony Psychology
• Support the Director with any additional tasks as required
• Be willing to perform light office cleaning duties

For This Position, You Will Have:

• Exceptional organisation and time management skills
• Ability to multitask effectively under pressure
• Strong problem-solving skills
• Keen attention to detail
• A warm disposition, positive attitude, and commitment to excellence
• Outstanding interpersonal skills for interacting with clients, referrers, clinicians
• Strong written and verbal communication skills
• Capacity to work independently and take initiative
• Ability to follow directions and adapt as needed
• Previous experience in mental health or allied health administration (Preferred)
• Knowledge regarding Medicare, DVA, NDIS, Workcover Qld, and Private Health Insurance claims processing
• Proficiency in technology including using Halaxy, Xero, and Microsoft Office (Preferred)
  

If this sounds like you, we want to hear from you! To apply for this position and join our dedicated team delivering quality psychological services on the Sunshine Coast, please attach your CV and Cover Letter introducing yourself and explaining why you’re the ideal candidate for the role.