Position Description:

All Lift Forklifts & Access Equipment is a family owned and operated rental and sales company with branches throughout Australia. As a Nationally Appointed, Magni Telescopic Handler, Liugong Forklifts & CVS Ferrari Forklifts Distributor we have a Full-Time position available to join our service department.

The purpose of the position is to schedule & coordinate the timely maintenance & repair of the Company’s fleet & retail customer equipment with the use of the onroad technicians and 3PL’s

Key Accountabilities

• Receives & responds to customer breakdown requests. Collaborating with clients and coordination of Field Service Technicians for repairs and maintenance
• Sourcing & communication with technicians to supply spare parts
• Creating work orders for Field Service Technicians & record the completion of work
• Maintaining MCS data accuracy from input details
• Ensures that preventative maintenance is scheduled on fleet equipment to assure the safety of employees & customers.
• Establishes & analyses the effectiveness of scheduling practices, recommends system & process improvements to improve customer service & efficiencies.
• Builds effective relationships with colleagues to enable the timely & effective maintenance & repair of equipment.

Skills, Knowledge & Experience:

• Experience as a Field Service Coordinator in a mechanical environment.
• Experience working in a high-volume scheduling environment.
• Knowledge of mechanical equipment
• Strong customer orientation
• Enjoys working in a high volume, dynamic environment
• Strong organisation & time management skills
• Well-developed interpersonal & communication skills
• Capability to analyse data & recommend continuous improvement of systems, processes & procedures.
• Mechanical/automotive qualification (desirable)